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Flash Player Help Check Fails

New Here ,
Nov 01, 2014 Nov 01, 2014

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Win7ProSP1, 64Bit

Intel i5 CPU, 650@3.2GHz 3.3GHz, 4GB RAM installed.

Flash working fine until about a month ago.  Then started getting script errors and hangups and bogged down firefox.

Tried updating firefox and flash, cleaning computer, virus checks etc. Nothing worked.

Uninstalled Flash using Revo Uninstaller advanced mode.

Helpx test said that it was not installed.

Tried reinstalling Flash 15.0.0.189 using Adobe_Flash_Player_(Non_IE)_v15.0.0.189.exe

Installation completed OK.

Started Firefox 33.0.2 in Safe mode.

Went to helpx.adobe.com/flash-player.html

"Check if flash player is installed on your computer"

Check Now click.

"Your Flash Version 15.0.0"

on my other computer where firefox is working properly it says "Your Flash Version 15.0.0.189"

"Verify if Flash Player is installed"  does not work.

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LEGEND ,
Nov 01, 2014 Nov 01, 2014

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Is the Shockwave Flash plugin enabled in Firefox?  (In normal mode, not safe mode.)

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New Here ,
Nov 06, 2014 Nov 06, 2014

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Firefox stalls if Flash Player is set to always activate - I then get a unresponsive script error.

Firefox runs if Flash is set to Ask to Activate.  I can activate it in the helpx test but that does not make the test work.

In either case the helpx test returns 15.0.0 and misses the 189 and the animation does not run.

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Adobe Employee ,
Nov 06, 2014 Nov 06, 2014

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Do you have the same problems with Google Chrome?

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New Here ,
Nov 06, 2014 Nov 06, 2014

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Good question, thankyou.

Verification check works fine in Google Chrome.  "Your Flash Version 15.0.0.189" i.e. the full number displayed.

Lower down the animation runs.

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Adobe Employee ,
Nov 13, 2014 Nov 13, 2014

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In Firefox, if you choose Menu > ? > Restart with Add-Ons Disabled, do you still get the same issue with Flash Player?

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New Here ,
Dec 10, 2014 Dec 10, 2014

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Thank you Pat Willener

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