12 Replies Latest reply: Nov 7, 2014 8:36 AM by sea never dry

Adobe Presenter not showing in power-point

sea never dry Oct 27, 2014 3:55 AM

I have been using Adobe Presenter in my Power-point 2013 for over a month now with Adobe Presenter 10. Last week when I opened my file again, Adobe Presenter was not available any more. I have tried to re-install Adobe Presenter, enabled Add in Powerpoint option but to no avail. What is the problem?

1. Re: Adobe Presenter not showing in power-point

sidhartha Nov 3, 2014 9:09 PM (in response to sea never dry)

Hi,
Do you see presenter 10 installed in your computer(inside change/uninstall a program).
If yes try launching the presenter 10 directly from your computer start menu..

Thanks
Sidhartha
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2. Re: Adobe Presenter not showing in power-point

sea never dry Nov 4, 2014 12:54 AM (in response to sidhartha)

Hi Sidhartha,
I've done that as a Administrator. I've even tried your chart portal but the guy couldn't do it. I gave him the permission to use my computer but he doesn't seems to know what he was doing. At the end of the day, he gave me an instruction to clear my system and re-install Presenter 10 myself which I did but up till now, it is still not working.

Regards,

Olu Ojuroye
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3. Re: Adobe Presenter not showing in power-point

sidhartha Nov 4, 2014 1:28 AM (in response to sea never dry)

Hi Olu,
I want some more details as..
1 whether you can see files installed inside program files/program files(x86)
2 whether your can see presenter 10 installed in your control panel.
Please let me know the above details and if possible share me your computer screen..

Thanks
Sidhartha
Adobe Presenter Engineering Team
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4. Re: Adobe Presenter not showing in power-point

sea never dry Nov 4, 2014 6:14 AM (in response to sidhartha)

Hi Sidhartha,
To reply to your enquiry, I can't see Adobe Presenter inside the Program File but it is in my Control Panel and when I opened it with Administrator's right it still would not appear in Powerpoint.
Regards,
Olu
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5. Re: Adobe Presenter not showing in power-point

sidhartha Nov 5, 2014 1:57 AM (in response to sea never dry)

Hi olu,
I may help you out using your machine remotely..
Thanks
sidhartha
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6. Re: Adobe Presenter not showing in power-point

sea never dry Nov 5, 2014 2:49 AM (in response to sidhartha)

Hi Sidhartha,

When can we do that. I'm available.

Olu
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7. Re: Adobe Presenter not showing in power-point

sidhartha Nov 5, 2014 3:05 AM (in response to sea never dry)

Hi olu,
Can we have a session at morning 9:30 (indian standard time) or between 5pm to 7pm in the evening tommorrow..if it is possible for you please let me know by mail today so that we can have a session tommorrow.. please mail me in the below id.
Thanks
sidhartha
mailid:sipanda@adobe.com
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8. Re: Adobe Presenter not showing in power-point

sea never dry Nov 5, 2014 6:02 AM (in response to sidhartha)

Hi Sidhartha,

I am in London. Could you make it in London's Greenwich time and not india time as I do not know their time equivalent to ours.

Olu
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9. Re: Adobe Presenter not showing in power-point

sidhartha Nov 5, 2014 9:48 PM (in response to sea never dry)

Hi olu,
If you could forward a confirmation mail to my id:sipanda@adobe.com then we can have an connect session today at 1:30 pm(London time)..
Please let me know through mail .

Thanks
Sidhartha
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10. Re: Adobe Presenter not showing in power-point

sea never dry Nov 6, 2014 4:05 AM (in response to sidhartha)

Yes! Sidhartha. 1;30 PM London tome is fine by me. Today is Thursday 6th. 2014.
Please let me know if that is confirmed.

Regards,

Olu
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11. Re: Adobe Presenter not showing in power-point

sidhartha Nov 6, 2014 9:06 PM (in response to sea never dry)

HI olu,
Please send me your mail id so that we can have a connect session..
Thanks
Sidhartha
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12. Re: Adobe Presenter not showing in power-point

sea never dry Nov 7, 2014 8:36 AM (in response to sidhartha)

Hi Sidhartha,

Thanks very much. The issue has been resolved.

Olu
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