5 Replies Latest reply: Nov 7, 2014 4:04 AM by georginasmith RSS

    Can't play audio

    georginasmith Community Member
    georginasmith Nov 5, 2014 6:49 PM

      When I open specific files in Audition, they show empty even though they are playing back in media player. When I press the space bar nothing happens. It's only happening on select files, others are opening fine. What's wrong!

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        • 1. Re: Can't play audio
          SteveG(AudioMasters) Community Member
          SteveG(AudioMasters) Nov 6, 2014 1:42 AM (in response to georginasmith)

          Sorry, nowhere near enough information here. We'd either need to see an example of a file that doesn't open, or at the very least, a lot more information about it.

          • 2. Re: Can't play audio
            georginasmith Community Member
            georginasmith Nov 6, 2014 5:19 PM (in response to SteveG(AudioMasters))

            Thank you Steve, what more information do you need?

            • 3. Re: Can't play audio
              georginasmith Community Member
              georginasmith Nov 6, 2014 5:28 PM (in response to georginasmith)

              The file is 1411 kbs, 12.7MB, and plays fine in media playback. But when I put it in adobe, it looks blank, and I can't play it back. When I amplify the file it says "The selected file has no output channels available," and asks if I want to check hardware, then I say yes and it says: The device settings could not be applied for the following reason: MME device internal error. The last valid settings will be used. Then it says: "The last device settings could not be used. Please check your hardware."

              • 4. Re: Can't play audio
                SteveG(AudioMasters) Community Member
                SteveG(AudioMasters) Nov 7, 2014 1:37 AM (in response to georginasmith)

                There are two things to talk about here:

                georginasmith wrote:

                 

                The file is 1411 kbs, 12.7MB, and plays fine in media playback. But when I put it in adobe, it looks blank, and I can't play it back.

                Can you tell me what type of file this is? As in MP3, Wav, etc. Any file that opens and looks blank is a bit suspect...

                When I amplify the file it says "The selected file has no output channels available," and asks if I want to check hardware, then I say yes and it says: The device settings could not be applied for the following reason: MME device internal error. The last valid settings will be used. Then it says: "The last device settings could not be used. Please check your hardware."

                This sounds as though you have a fundamental problem with your computer's hardware, or at least the driver for it. One question though - does Audition play any files correctly?

                • 5. Re: Can't play audio
                  georginasmith Community Member
                  georginasmith Nov 7, 2014 4:04 AM (in response to georginasmith)

                  Hi Steve,

                   

                  Thanks very much for answering - I've had an Adobe person look at it and it's fixed - the problem was a hardware malfunction with the drivers, you were right! Thanks again.