4 Replies Latest reply: Nov 8, 2014 5:22 AM by William Eisley

All my drawings are pixelated! They will not finish loading!

george kaplin Oct 27, 2014 7:26 AM

When I load a drawing (ipad gen3), they don't clear up. They stay pixelated. I can draw over them, so they are not frozen. And the new lines appear correct.

In thumbnail view the image looks fine. But when I open the drawing it looks terrible.

If I back and open old images, they are all BAD.

I rebooted the ipad.

Im really trying to like this app.......but........

1. Re: All my drawings are pixelated! They will not finish loading!

george kaplin Oct 27, 2014 7:33 AM (in response to george kaplin)

Attached is the complete image. It looks like its LOADING. But its not. I can draw on it.
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2. Re: All my drawings are pixelated! They will not finish loading!

george kaplin Oct 27, 2014 7:46 AM (in response to george kaplin)

update:
Uninstalling and re-installing the app didn't work.
most of images are still pixelated. Some of them DO load correctly....but not the ones I need!
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3. Re: All my drawings are pixelated! They will not finish loading!

george kaplin Nov 7, 2014 11:25 AM (in response to george kaplin)

No phone support...And 2 weeks here and no answer.... Hey ADOBE have you abandoned this program??????? HELLLLLLLLLLLLLLLLLLLLLOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO............
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4. Re: All my drawings are pixelated! They will not finish loading!

William Eisley Nov 8, 2014 5:22 AM (in response to george kaplin)

George,

Sorry for the delay in getting back to you. Can you please e-mail directly and I can try and help you?

eisley@adobe.com

- Will Eisley, Product Manager
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