5 Replies Latest reply: Nov 8, 2014 7:20 PM by Warunicorn

Cannot import photos (start a project) on iPad Air

Ziggy starburst Nov 7, 2014 3:08 AM

I Can no longer use this app. It's been broken for me for a while but I was hoping it would be patched. Basically, when I start a project all my photos seem to be available but the thumbnails are blank. Even if i click on a blank thumbnail it cannot load the file. Any pointers? PS: if anyone is considering "contact support" don't. There isn't any. You will trudge through options etc and it will send you back here

1. Re: Cannot import photos (start a project) on iPad Air

Warunicorn Nov 7, 2014 10:11 AM (in response to Ziggy starburst)

Do you have enough storage on your device?
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2. Re: Cannot import photos (start a project) on iPad Air

Ziggy starburst Nov 7, 2014 10:51 AM (in response to Warunicorn)

Yes. About 1 gig
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3. Re: Cannot import photos (start a project) on iPad Air

Warunicorn Nov 7, 2014 11:18 AM (in response to Ziggy starburst)

I seem to recall something about allowing an app access to the Camera Roll via its privacy settings, though I'm having trouble finding it right now. Have you tried that?
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4. Re: Re: Cannot import photos (start a project) on iPad Air

Ziggy starburst Nov 7, 2014 11:59 AM (in response to Warunicorn)

Youre a legend. That's done it. You have to turn on "always use native browser". Adobe need to address this as it does access the photos with it off but you can't see the thumb nails. You can access all the events and albums but you can't see the photo. I would have thought that off would mean no access and on would mean access but apparently not. Thanks again for taking the time to look into this.
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5. Re: Cannot import photos (start a project) on iPad Air

Warunicorn Nov 8, 2014 7:20 PM (in response to Ziggy starburst)

You're welcome.
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