installing and signing in with adobe ID just spins

Hi ,

Please disable Firewall and Antivirus and then try again .

Disable Proxy settings and try again .

Follow the below steps :

In IE browser, click on Tools>Internet
options,  In the 'Internet options'
dialog box, click on 'Connections' tab.

In the 'Connections' tab, select 'LAN' settings.

Once you click on 'LAN' settings, you will be
able to view the Local area network settings box.

In the LAN
settings box, check the box 'Automatically detect settings'.

Then "uncheck" all the other check
boxes like 'Use automatic configuration script', 'Use a proxy server' , Bypass
proxy server' .

Then click on ok button and try activating the Photoshop Elements 13

Pstirlingfox12 please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error.

That's that same problem I'm having.  I was sent to the same page to fix it.  Nothing there solved my problem, the sign in still spins!

Cat70 is the behavior specific only to Photoshop Elements 13?  Do you have any other purchased Adobe software titles installed?  Have you verified that no entries were added to your host file preventing the computer from contacting Adobe servers?

I have the same problem when trying to download, when it get's to the sign in and I put in my password, the boxes keep spinning,  it never signs me in so that the download can continue, I have the dish it isn't the internet download.

I am sorry Misseymarie can you please share a screen shot of the behavior you are describing.  You can find details on how to post a screen shot at FAQ: How do I capture and post a screen shot or video?.

I don't have Photoshop installed, that's what I'm trying to do. I did the

screenshot but can't copy it in Photoshop, I have it  pasted to Word.

Misseymarie you can utilize Paint or Preview to work with the screen shots.  I am sorry but I am not sure what screen you are facing difficulty signing into at the moment.

As an alternative you are welcome to contact our support team directly at Contact Customer Care.

Thank you Misseymarie.  I would recommend re-reviewing the document referenced in message #3 of this discussion.  The behavior you are currently experiencing is likely due a software firewall not allowing Photoshop Elements to contact the Adobe activation server.

I think I will just stop for today, I have been trying for the last 6 hours and I am frustrated. You were more helpful then Adobe customer support, thank you for your help.

I will return it to Staples where I purchased it, I hope I can get a refund, if I do I will purchase the Internet download and see if that works, if not no Photoshop for me either. I was very disappointed with the Adobe Customer Service.

Pstirlingfox12 did you try temporarily disabling your security software?  The behavior described is due to an inability of the software to contact our activation server.  This is verified when you faced the same issue with Photoshop Elements 12.

I disabled my firewall and virus software and tried everything listed.  No luck   I am incredibly frustrated!

Try shikha's suggestion here:

Elements 12 - not working