1 Reply Latest reply: Nov 9, 2014 10:28 AM by ayio RSS

    Win 8.1 stutter issue with Flash 15.0.0.189

    mberry206 Community Member

      Greetings -

       

      I am having stuttering issues with 2 brand new 8.1 computers running flash.

       

      I've done a fair amount of troubleshooting and I believe it's an issue with Win 8.1 and Flash 15.0.0.189 (I don't know about previous versions.

       

      Running this version of flash on my Win 8.0, HP works fine in both IE and Firefox

      Running this version of flash on a new (few weeks old) custom built Toshiba Satellite S with Win 7 preloaded works fine in both IE and Firefox

       

      But then I bought a Best Buy "blue label" Toshiba E45 with windows 8.1 I have stutter with both IE and Firefox.

      No updated video drivers, but I reinstalled anyways. Also uninstalled/reinstalled flash as well as Firefox. I also unchecked " hardware acceleration" no difference. Changed screen resolution on my desktop, still had problems

       

      Returned it and bought a Lenovo U430 with Windows 8.1 today...still have stuttering on FireFox and IE

      Apps that run Silverlight work just fine.

       

      It seems to me that there is an issue with Win 8.1 with the most recent version of Flash.

       

      If an adobe staff member would like me to test the HP or Lenovo U430 further to resolve the issue, please let me know. I really can't handle all this stuttering.  I would really love to help get this resolved asap.

      If staff would like an example, Gracepoint on Hulu. The most recent episode The first stutter came in when 24:56 min were left at the show and then 22:55 min left. I then switched over to IE and had stutter with 21:20 left in the show, 17:56 left, and then 17:02 left.  But it really is random.

        • 1. Re: Win 8.1 stutter issue with Flash 15.0.0.189
          ayio

          Hey, same problem here. System: ASUS N56JK, nVidia GeForce GTX850M with latest dirver (344.60), Win 8.1, Flash Player version: WIN 15.0.0.189. Browser Opera 25, IE 11.

           

          Video (full screen and window) stutters time to time. Audio is fine. HTML5 works also fine. Tried all possible variants (disabling HW accel., drivers update, browser update etc.) - nothing helps.

           

          Dear Adobe experts, you'd better look on to this issue asap, as it's massive. Can't open a bug report, so write it out here. Can send 'DxDiag.txt' file by request if needed.

           

          Meanwhile will look for Adobe FP alternaitives on Win OS..