7 Replies Latest reply: Nov 12, 2014 2:31 AM by Pat Willener

Shockwave isn't working?

sarah10128 Dec 23, 2013 12:40 PM

isketch.com isn't working on my mac. the version is 10.9.1. i keep getting an error message which reads, "

this shockwave movie has errors that have caused playback problems.

please contact the author of this content regarding this problem.

shockwave is unable to continue."

help??

1. Re: Shockwave isn't working?

DimitriTechGuru Dec 27, 2013 6:52 AM (in response to sarah10128)

Can you confirm shockwave is even working on your mac?
Goto:
ShockWave Test
^ Adobe Website, its safe.

Does the animation play?

Can you try the website on a different computer and see if it happens on it also?
Can you roll back the version of shockwave to an earlier version?
What Version of OS X are you running? Lion? Panther?..
What browser are you using? Safari? ...
When did this issue start?
Have you tried contacting isketch.com to see if they are aware of this issue?
Is the URL your accessing isketch.com? or isketch.net?

Let us know so we can further troubleshoot your issue. Thanks!

Respectfully,
Dimitri
The Tech Guru
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2. Re: Shockwave isn't working?

SpookyDame Jul 12, 2014 1:57 AM (in response to DimitriTechGuru)

Ive got the same issue. It worked on an older Mac..until it died. Now I have a new iMac os x 10.9.4 and I get the same error in four browsers- Safari, Firefox, Google Chrome and Opera. I did contact iSketch, they are aware of the issue. I've installed, uninstalled and reinstalled, no luck. Shockwave runs perfectly according to the test.
I did not rollback the version- which version would you recommend and where could I get it?

Thank you for any help you can give!
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3. Re: Shockwave isn't working?

SeanWilson Jul 12, 2014 2:00 PM (in response to SpookyDame)

So what did the developers at iSketch tell you when you contacted them?
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4. Re: Shockwave isn't working?

SpookyDame Jul 12, 2014 4:55 PM (in response to SeanWilson)

They suggested I contact Adobe and report it.
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5. Re: Shockwave isn't working?

SeanWilson Jul 13, 2014 2:10 PM (in response to SpookyDame)

The error message quoted in the original post really is something the content developer needs to fix and not Adobe (yet). It is triggered by a code error and the message is only displayed after an error has occurred 10 times. The developer needs to reproduce the issue, debug it, and take whatever steps to rectify it.
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6. Re: Shockwave isn't working?

SpookyDame Nov 10, 2014 4:59 AM (in response to SeanWilson)

I wish they would debug..its a great game but my bug reports have fallen on deaf ears. Thank you for the response!
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7. Re: Shockwave isn't working?

Pat Willener Nov 12, 2014 2:31 AM (in response to SpookyDame)

Try updating to the latest version 12.1.4.154.
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