4 Replies Latest reply: Nov 10, 2014 9:18 AM by Dov Isaacs RSS

    Computer is not using Adobe Suite fonts

    sugafoot79 Community Member
    sugafoot79 Nov 10, 2014 6:56 AM

      i have Adobe Creative Suite CS6 running on windows 8. Computer is not using the Adobe Suite fonts. The program was installed on this computer prior to my employment here. I need help to troubleshoot this font problem. I have requested help from IT but we were unsuccessful in locating the problem.

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        • 1. Re: Computer is not using Adobe Suite fonts
          Dov Isaacs Employee Hosts
          Dov Isaacs Nov 10, 2014 8:20 AM (in response to sugafoot79)

          By “computer is not using the Adobe Suite fonts” can we assume that you are really asserting that fonts bundled with and installed with one of the versions of the Adobe Creative Suite 6 are not visible to other applications? Or is there some other problem?

           

          Exactly which fonts are you referring to? And which applications are not able to access the fonts? Are the fonts accessible from Illustrator, InDesign, and Photoshop?

           

          Can you see the fonts in the Fonts Control Panel? If not, what happens if you search your system for the fonts (all the fonts bundled with Adobe applications have the suffix .otf)?

           

          Provide us some rudimentary information and we may be able to assist you.

           

                    - Dov

          • 2. Re: Computer is not using Adobe Suite fonts
            sugafoot79 Community Member
            sugafoot79 Nov 10, 2014 8:31 AM (in response to Dov Isaacs)

            The fonts that are bundled and installed when installing creative suite are not accessible in photoshop, illustrator or indesign.

            The fonts referring to are fonts i am used to working with in previously mentioned applications (ie, helvetica, gill sans, aachen, etc)

            These fonts do not show up in the fonts control panel.

            • 3. Re: Computer is not using Adobe Suite fonts
              Bob Levine CommunityMVP
              Bob Levine Nov 10, 2014 8:48 AM (in response to sugafoot79)

              Those fonts, AFAIK, are not bundled with Creative Suite. Where ever you got them from before is where you’ll need to get them from again.

               

               

               

              Once you have them you’ll need to install them, or depending upon the permissions on the computer, have your IT dept take care of it.

              • 4. Re: Computer is not using Adobe Suite fonts
                Dov Isaacs Employee Hosts
                Dov Isaacs Nov 10, 2014 9:18 AM (in response to sugafoot79)

                On behalf of Adobe …

                 

                Confirming Bob Levine's analysis.

                 

                None of the font families you mention are bundled with any Adobe Creative Suite or Creative Cloud product.

                 

                Some of the fonts that are bundled include some of the faces of Myriad Pro and Minion Pro.

                 

                If your company doesn't already have licenses for same, you (and/or your IT folks) will need to license those fonts. Note that of the fonts you mention, there are numerous versions available from a number of font foundries with subtle and sometimes major differences between these versions. Such differences could significantly alter the layout of existing publications. You really need to make sure you acquire the fonts that match what you were previously using if you need to continue work on existing publications.

                 

                          - Dov