4 Replies Latest reply: Nov 10, 2014 7:05 AM by Willam van Weelden RSS

    Disappearing screen elements in Responsive HTML 5 output

    thuddles Community Member
    thuddles Nov 6, 2014 6:29 AM


      I recently installed the update to RoboHelp HTML 11, which was supposed to fix a lot of problems with Responsive HTML 5 output issues. However, a new issue has just cropped up out of nowhere and I have no idea why it's happening.

       

      When I generate Responsive HTML 5 output for my help system, the following items are missing from the screen in the browser:

       

      - The vertical separator bar that separates the TOC from the help content window

      - All the "hover" buttons (the dark versions of the TOC, Search, Glossary, Home, and Print buttons that appear when you hover over them or when that page is selected)

       

      Also, the Show/Hide button is visible (even though the separator bar is not), but it does not function at all.

       

      The output was generating just fine, with no such problems, until just a couple of days ago. This struck out of nowhere. Does anyone have a clue what is causing this or how to fix it?

       

      Thanks!

      Tim Huddleston

      • 32 Views
      • Tags:
        • 1. Re: Disappearing screen elements in Responsive HTML 5 output
          Storiez Community Member
          Storiez Nov 6, 2014 9:08 AM (in response to thuddles)

          I'm having a similar issue where the Search bar just... goes missing... in some browser dimensions. Sometimes adjusting the browser width fixes the problem and makes it reappear. This has been ongoing since I upgraded to RH11 in the summer.

           

          Also I just had an issue crop up where a generated Responsive HTML5 output doesn't handle the tablet browser sizes--there's a "dead zone" browser size where no content displays, and the navigation and scroll mechanisms are all out of whack. Literally, had been generating fine for months then just yesterday this happened.

           

          I have no answers yet, for sure, but there DOES seem to be a difference between running the help locally from my desktop and running the system from the server (when it's incorporated into our product). That may be something to look into.

           

          Best of luck,

           

          S

           

          P.S. You've tested in multiple browsers?

          • 2. Re: Disappearing screen elements in Responsive HTML 5 output
            Willam van Weelden CommunityMVP
            Willam van Weelden Nov 6, 2014 10:45 AM (in response to Storiez)

            Hi,

             

            In which mode do you see this behaviour? I can find a fix if I know where this dead zone is.

             

            If you installed RH11.0.3, try the following:

            0. Export your current screen layout for backup.

            1. Remove the RoboHelp cache (not project cache). Instructions at the bottom of: http://helpx.adobe.com/robohelp/release-note/robohelp-11-0-1-readme.html

            2. Remove the Responsive layout from your project.

            3. Add the responsive layout again by adding a new layout.

             

            Does that solve the missing item problem?

             

            Kind regards,

             

            Willam

            • 3. Re: Disappearing screen elements in Responsive HTML 5 output
              Storiez Community Member
              Storiez Nov 6, 2014 12:14 PM (in response to Willam van Weelden)

              CORRECTION: Only the newly generated help appears correctly, the previously generated system still has issues. But the newly generated system has other issues of it's own. (See link below.)

               

              -----

              It does seem to correct my problem with the Search bar and other things going missing, from my local machine, thank you!

               

              But am I going to have to regenerate this to give to the developers to put a new copy in our product? The problem persists there, in it's current state. (On my computer, anyway, I don't know if anyone else is having the issue yet, I'm trying to get someone to test for me.) And I'm having an issue generating new help at the moment...

               

              Re: Mobile (phone & tablet) screen profiles not displaying correctly

               

              Thank you!

               

              S

              -----

              • 4. Re: Disappearing screen elements in Responsive HTML 5 output
                Willam van Weelden CommunityMVP
                Willam van Weelden Nov 10, 2014 7:05 AM (in response to Storiez)

                If you want your help output to be updated in your application, you will have to update the generated help in your product.

                 

                Kind regards,

                 

                Willam