1 Reply Latest reply: Nov 10, 2014 2:10 PM by Captiv8r RSS

    Are Adobe Captivate swf files not compatible with IE8 or IE9 when inserted into RoboHelp projects?

    jkuli Community Member
    jkuli Nov 10, 2014 1:41 PM

      Hi,

       

      I've published Adobe Captivate swf files and then inserted them into my RoboHelp project. I then synced my RoboHelp project with our website and the videos within online help are not functioning in IE8 or IE9. They are only working in IE11.

       

      Thanks,

       

      Jaimie

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        • 1. Re: Are Adobe Captivate swf files not compatible with IE8 or IE9 when inserted into RoboHelp projects?
          Captiv8r CommunityMVP
          Captiv8r Nov 10, 2014 2:10 PM (in response to jkuli)

          Hi there

           

          When a SWF plays in IE, it uses the Flash Player ActiveX control. I'm not 100% sure that different versions of IE would share the install. So if you have one version of IE on your machine, perhaps it either doesn't even have the control added in or it's the wrong version.

           

          One thing I would check in the browsers where the content seems to be missing is to right-click the blank area and see if you coax a Flash pop similar to below:

          tmp1.png

           

          Then note the version number.

           

          You may find that all that you (or others) need to do is ensure you have at least a specific version of the player/add-in installed.

           

          Cheers... Rick