2 Replies Latest reply: Nov 11, 2014 8:09 AM by Dan the Fiberman

I cannot install Presenter 10 because I get a message "A conflicting or prelease version ... exists on this computer"

Dan the Fiberman Nov 8, 2014 9:14 AM

I previously had Presenter 8 installed, then upgraded to Presenter 9. I have uninstalled both. However, I get this message when I try to install Presenter 10: "A conflicting or prerelease version of Adobe Presenter 10 (64 bit) exists on this computer. The conflicting version must be removed before installing from the current media."

I never had Presenter 10 installed previously in any form. I suspect something in the Registry is the problem. Anyone had this experience and know how to resolve it?

1. Re: I cannot install Presenter 10 because I get a message "A conflicting or prelease version ... exists on this computer"

Mayank_M Nov 11, 2014 6:55 AM (in response to Dan the Fiberman)
Hi Dan,

You may need to remove the registry settings and manually delete Presenter folders from your system. Please follow the below steps (Make sure you take help of some technician before editing the registry):

Make sure Presenter is not visible in "Control Panel". If presenter then uninstall it first. Make sure that you check " Remove Preferences" option from the uninstall window while uninstalling it.
Go to Run>Type "Regedit" and click ok.
Expand : "HKEY_CURRNT_USER" and go to Software>Adobe.
Right Click "Adobe Presenter " Folder and Delete it.
Now expand : "HKEY_LOCAL_MACHINE" and go to Software>Adobe.
Delete "Adobe Presenter Video Express" Folder.
Go to : "HKEY_LOCAL_MACHINE">Software> "Wow6432Node" > Adobe > and delete "Adobe Presenter" folder.
Go to : C:\Program Files (x86)\Adobe and delete Adobe Presenter Folder.
Go to : C:\Program Files\Adobe and delete Adobe Presenter folder.
Restart Machine.
Install Presnter 10 again.

Regards,
Mayank
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2. Re: I cannot install Presenter 10 because I get a message "A conflicting or prelease version ... exists on this computer"

Dan the Fiberman Nov 11, 2014 8:09 AM (in response to Dan the Fiberman)

Thanks Mayank,

I contacted Adobe Support and they led me through the process, basically as you described it, and it worked! Problem solved.
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