1 Reply Latest reply: Nov 11, 2014 7:19 AM by tireduser RSS

    Projects first created in Windows are now not publishing correctly from a Mac

    tireduser Community Member
    tireduser Nov 10, 2014 5:49 PM

      I've been using the Windows version of Captivate for months without issues, putting together a large number of HTML5 courses, non-responsive. Lots of custom javascript via the 'Execute JavaScript' action for smartshapes, etc.

       

      I just purchased a new Macbook Pro and then purchased a subscription license for Captivate. Now my cptx files that were working fine when opened and published from Windows Cp are very not publishing correctly - the javascript does not execute, etc. Everything *appears* fine within Captivate but I get issues upon preview/publish.

       

      Thank goodness I have the 30 days to cancel the subscription and get a refund...but before I do that - has anyone else tried switching to a Mac and run into problems with Captivate projects?

       

      Both machines have 8.01 installed. The only thing I can think of is, after installing 8.0 via the subscription download, I then did the 'Check for updates' and it went and downloaded and installed the 8.01 update. When I did this on Windows I followed the directions on a blog post somewhere (sorry - I forget the name!) that stressed deleting some directories on the machine first before running the update. I assumed the subscription files would be fixed/patched....

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        • 1. Re: Projects first created in Windows are now not publishing correctly from a Mac
          tireduser Community Member
          tireduser Nov 11, 2014 7:19 AM (in response to tireduser)

          After struggling with this last night I took a look again this morning and narrowed down and corrected the problem. Basically, this is what happened to cause the issue and how I resolved it. Hopefully it helps others in the future.

           

          Steps

          1. Create project in Windows version of Cp (I was using version 8.01).
          2. For my client's requirements, which are quite unique and complex compared to the typical Cp project, custom quiz questions/scoring had to be developed. Since these are HTML5 (non-responsive) courses, and Javascript is the fastest/most efficient way to do this, I used Javascript extensively for quizzes via the 'Execute Javascript' action. So for quiz questions, each answer is simply a smartshape (transparent, with answer text in it) that triggers the 'Execute Javascript' on click. In addition, on many of the quiz slides there are Edge Animate/HTML5 interactions embedded.
          3. Worked fine on windows upon publish. But when I opened on a new Mac and published, when a question answer was clicked nothing would happen.

           

          Turns out the problem seems to be with the text in the Javascript window. I think it somehow gets corrupted, though it looks fine. I had to literally delete the javascript, save it, and then copy it back in. Once I did that, it works.

           

          I've invested too much time in this project so far, so don't want to risk any more major issues popping up like this, so I switched back to Windows and canceled my subscription this morning. Fortunately I have a license from my employer for Windows and will just use that with Boot Camp.