1 Reply Latest reply: Nov 11, 2014 5:10 PM by Bill@VT

Installing upgrade from Acrobat XI Standard to Acrobat Xi Pro

Kathy Dever Nov 11, 2014 2:42 PM

I am trying to install an upgrade from Acrobat 11 Standard to Acrobat 11 Pro. I have purchased and upgrade license. When I try to install the Pro upgrade, I get a message that a product with higher functions is already installed and it terminates the install. Does anyone have any suggestions?

1. Re: Installing upgrade from Acrobat XI Standard to Acrobat Xi Pro

Bill@VT Nov 11, 2014 5:10 PM (in response to Kathy Dever)

I would recommend you uninstall Std, run http://labs.adobe.com/downloads/acrobatcleaner.html, remove any left over Acrobat folder parts (in Program Files>Adobe), reboot, and install. You will likely have to give the S/N for Std as the qualifying product for XI Pro.
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