Why won't Premiere run?

Hi ATR, thank you for responding. I have done all of the above multiple times.  All anti-virus and fire walls have been turned off during multiple attempts. The copy I'm loading is from the link you provided.  In addition, I have been doing everything under the "hidden" admin account as suggested through this link: http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista.  In addition, I have noticed that the original install routine placed the executable files into the "programs" instead of "programs(86)" subdirectory which is where I have reloaded it multiple times now.  I have deleted the prefs folders a couple of times as well (although since I did a couple of days ago, I have not looked at it for the last couple of install attempts).

Is there a possibility that somehow my license might be registered multiple times locking me out?  When I previously copied my license key in from my Adobe account, it took it without any issues or further warnings during the install cycle.  The first time I uninstalled it, I did not deactivate it, but subsequent deinstall and reinstall attempts I have done that (although I've never tried to install it on any other PCs since our other ones would not have sufficient resources).

Since this has run in the past with no issues, I would think at this point there has to be an external influence I'm not aware of.  During initialization, does it create any kind of log file I can review?  Or, would I be able to start the program with a command switch that would allow me to capture a log (for instance many older programs, or programs with a long history in Windows will allow that as an option such as MS Word [such as "Premier Elements.exe /L"])?

Thank you.

Hi again.

Just to be sure, I did follow your link to a fresh copy of the download, and it does appear that the version you sent me to (I hope) was specific to 64bit.

Unfortunately it did not make any difference.  Still hanging during initialization.  So, are there any "debugging" switches I can pass in to help determine what the issue is that is preventing it from loading?  Remember, it ran fine with older versions of software.

In addition, I also loaded the extras in-case a missing plug in or optional item was preventing it from loading.  No difference. This time I plugged in my license during the installation, but I noticed that the splash screen still says "Trail Version."

Still at a loss.

Hi ATR

In the splash screen that you are seeing, do you see two options, License this Product or Try?

If so, click on License this Product and follow the instructions which will probably include putting in your purchased serial number again.

Thanks, but no, and remember it's a splash screen, there are no options to do anything (no buttons in which I could take any actions are available).

I'm also responding to your other questions:

1) Admin account - please see my previous post,I am now doing all work related to this under the 'super admin' account which can only be activated from Window 7's command line which has complete access to all system resources.

2) There have been NO system hardware changes since the last time it worked. And remember, I can't imagine there are any driver issues because all sound and video options worked fine previously. So, no, there are issues related that as far as I would expect. In addition, I have disabled video codecs and removed all non-essential fonts to ensure that there aren't any issues with those items.

3) Yes, I made sure I downloaded and installed 64 bit versions of everything.

4) I've been asking is there is a "verbose" mode that Elements can be started in so I can see exactly what it is during initialization that is causing it to fail.  The Windows event log just shows "AppHangB" and in the hex dump all I can make out is a value of "unknown" but nothing else.  Is there a specific Premiere Elements log that is created every time it starts that could help me?

ATR,

a quick update and look through installation files looks like everything has installed correctly.  From the log file in the %temp% area, the following line appears:

"MSI (c) (30:A0) [19:54:58:555]: Windows Installer installed the product.
    Product Name: Adobe Premiere Elements 10.
    Product Version: 10.0.

    Product Language: 1033.
    Manufacturer: Adobe Systems Incorporated.
    Installation success or error status: 0."

So i'm thinking it's still a runtime issue.  I will try to disable audio codecs and see if that might make a difference (wish there was a start up log that I could look at that would be similar to the installation logs).

Since I know that the preferences have been deleted in the past, I'll try that one more time as well.

disabling audio codecs did not make a difference.  Unfortunately, this is as far as I get.  So frustrating as it work fine about a year ago...

It's just got to be something relatively simple (or so one would think).

According to the logs, I think I've reinstalled this now about 7 times in the last 3 days.

ATR: as best as I can answer.  The version I "purchased" came pre-installed on PC from HP.  We un-installed all the latest Apple products that my family was using to upgrade their phone (such as iTunes and some cloud back-up stuff).  That's when I re-downloaded the software from your link, as being originally preloaded, I did not have any disks when the PC was received as new.  My reinstall of PRE from web downloads is not resolving it's run time issue.  I just cannot get it past the splash screen I captured last night.

by-the-way - I have called HP in years past asking for install disks and they would not supply them. However, there really isn't anything special about the PC, I tend to remove most trail and bloat ware that most manufactures tend to load up on anyway (and besides, remember, it ran fine about 18 months ago).

As to what I posted in the above shot, yes, it is run from the Administer account (this is the one that is "super" administer with full access to all user accounts). I have the PC almost running in 'safe' mode in that almost all normal utilities (such as anti-virus, and even the Adobe updater, and Java updater) are all turned off.   And yes, in this last install attempt, I did plug in the PRE registration code that was preserved on Adobe's website under my account during the installation.  I noticed that I had two Elements ids (probably going back to my original PC's version 2 of that product), but only one that was labeled as Premiere Elements.

I have updated the link on the desktop to run PRE directly, and to not run the organizer (in other words, in the link properties, one can just drop the "10" from the end of the name to run PRE directly instead of the organizer since they are named the same with suffix being the distinction).

About the only thing I have also encountered is that we did get some kind of malware that I did remove and haven't had an issue since maybe 8 months ago (the normal account runs the full Norton suite as provided from Comcast).  Would there be anything potentially related to that such that a dll may not be able to be overwritten if something is using at the time of the install?  I guess as I think about it (I had forgotten this issue), would it make any difference to run the install in 'safe' mode only (with no internet connection)?

ok, I'm going to try to load one more time from "safe" mode + internet. 

I've read that if there is a bad driver, that there is supposed to be a log of it.  I think I might have found it under

C:\ProgramData\Adobe\Premiere Elements\10.0,  a file called "BadDrivers.txt"

Opening it yields: "##FALSE#0#0#0" which I'm assuming must mean that there does not seem to be any issues?

I'm going to make sure that all logs and preferences are deleted by hand before rebooting into safe more.  I'll update again after the reinstall and reboot.

Reinstalled for the umpteenth time using the highest clearance account under "Administrator" run as and administrator.  Could NOT do it under safe mode as it prevented itself from running.  Made sure that the preferences folders under App Data/Roaming was wiped out.  No anti-virus, or other checking software was running.

I even typed in "by hand" the software key, just to make sure I did not include a non-viewable character as a precaution.

I'm still getting the exact freeze on the splash window.  And with the full reinstall, it still has the "Trail Version" on the splash screen.

Oh, by the way, the "activation without internet" applied to Acrobat.  I did try to do the same with an Adobe utility called "LicenseRecovery.exe" which actually appears to have been designed for PRE 8 & PRE 9.  That did not make any change.

Is there a way to obtain disks?  If you look at my Adobe account, it does show when these products were purchased, it just seems that there is still something wrong.

(as seen from my Adobe Account)

I know that everything else was working fine as of June/July of last year (so it appears that we probably purchased the "new" PC right around Christmas 2011).

Thanks, but that is not the issue (for one, I have an AMD video card and system, and secondly, I did update it).  In addition, I always show hidden files, and file extensions.

So now I'm at a 100% total loss and feel like I'm out of options.  Would I have to see if I have a system restore point and go back to one from about 2 years ago, is that about the only option left?