Jesse,

You bring up great points and I agree with all of them. 

This is the first problem I have had in a 45 days.  It has been stable, fast, and no lock ups that were major.  But now with the lines back I am also confused how that happens again.

Will also try 10.9.5 tonight. 

We did the update on two new Mac Pros that were both exhibiting the problem. In our case, it completely fixed the lines on export, and hasn't introduced any new issues since that I can think of. And that's having applied the OS patch the day it came out, and working the computers daily since. We still get the occasional crash or bug, but on the same level as before we started having the line issues (which is to say very rarely) and I haven't seen any lines or red frames on exports since.

I can't speak beyond the experience of these two machines, and I have seen posts of other people for whom this wasn't a silver bullet, but for us, it solved the issue and got us back to where we were when things were working properly.

Thanks, I will give it a go.

This is totally out of left field, and is based on absolutely nothing but pure guesswork, but the random, intermittent nature of the bug, might be the result of a manufacturing defect...? Anyone remember the XBox360's Red Ring of Death? IIRC, it was caused by a combination of substandard components and poor cooling: the box couldn't dissipate the heat efficiently enough, so the internals; as the internal components heated up, they would start to flex, and the adhesives would start to soften -- not a lot, but enough that with repeated heating/cooling cycles, severe issues would start to develop.

I was skeptical that Apple's "revolutionary" single, central fan-based cooling system would be able to handle the crazy amount of heat generated by processors/video cards under load; I've noticed our trash can gets pretty warm at times. Maybe it's possible that the cards/parts/connections/whatever are slightly flexing due to the heat, introducing errors into the encodes...? The internals wouldn't always be under the same amount of load, so that might explain the seeming randomness of the glitches...?

Like I'd said, it's really far-fetched, and is based on literally no actual evidence, so take it with a grain of salt... Food for thought, though!

It does get hot and seems like a poor design to let it produce so much heat.  And the fan is loud, I had to put it in a different room with my other drives.

Derjis wrote:

 

Maybe it's possible that the cards/parts/connections/whatever are slightly flexing due to the heat, introducing errors into the encodes...? The internals wouldn't always be under the same amount of load, so that might explain the seeming randomness of the glitches...?

Probably not.  Mute your speakers because the music OWC uses in this video is... well.. terrible.  But watch once he actually gets the Mac Pro torn apart just how solidly everything is bolted together inside:

https://www.youtube.com/watch?v=wJX5YQY_4LI

Jason Van Patten wrote:

 

just how solidly everything is bolted together inside

For sure, I was thinking more of the sautered/glued connections on the components themselves, rather than the overall construction of the box, though.

Just a kooky theory that I thought I'd share!

As I recall, several people were able to recover from the RRoDs by wrapping the Xbox in a towel and running it full blast- essentially over-over-heating it until things baked back into place or somesuch? (Weird, but it happened!)

So maybe we all just need to take our trashcans down to the linen closet…

Hahaha my friend actually did that; he didn't do it to fix the Xbox, though, it was to completely break it, so he could get a free replacement unit from Microsoft...

Jesse,

You are just getting hammered with bad experience with the software and hardware.  I really hope it is your hardware.  And I really wish I could help, but I have no idea what to do myself.

I upgraded my OS but will not upgrade my PP CC till I know it is stable or the current OS upgrade becomes a problem.

Hi Jesse,

Is this a brand new project in 8.1 or did you update it from 8.0.1? If the latter, try a new project and see what happens.

Thanks,
Kevin

Who is going to be the first brave one and update to Yosemite? Kevin, has this been tested yet? Being funny here as I know you guys tested it.....just wondering what your thoughts are.

Pete

EditorPete wrote:

 

Who is going to be the first brave one and update to Yosemite? Kevin, has this been tested yet? Being funny here as I know you guys tested it.....just wondering what your thoughts are.

If I have the opportunity later this evening, I'll do it.  I have no problem with it since my machine a hobby one, not something I get real work done on.

Hey Jesse,

Any news on the render issues/replacement parts??? I am still dealing with this as well. Just got off the phone with Apple support and they still are pointing to Premiere as the problem. The tech stated that there is nothing Apple can do if Adobe is the only product producing this issue. Which I completely understand.  I know using Software only is the key to ridding the digital errors, but really? We paid all this money for our speedy hardware which Adobe approved and now Adobe's software is still giving us headaches after all this time? Has anyone tested these AMD FirePro D700's on Final Cut X? If Final cut can play/render clean outputs on the same machine Premiere is giving us trouble, than yes, Adobe needs to address this, NOW!!!!

Sorry for the minor rant, but I'm getting flustered with Adobe's lack of helping us with this continuing issue. Seems like they've given up and just calling it collateral damage.

Pete

PrP 2014.1   8.1.0 (81) Build

Late 2013 MacPro

3GHz 8 Core

32GB RAM / AMD FirePro D700

OS X 10.9.5

Chiming in because I'm having the same horizontal lines issue on my Mac Pro (8-core, D700s, 64GB RAM, OSX 10.9.4, PPro 8.0.1).  I've experienced this on another Mac Pro of the same model at another post house as well.  Is Adobe actively working to get this fixed or what is the story at this point?

Hi Jesse,

JesseSchluntz wrote:

 

My computer has been working okay since the last parts replacement (Logic board)

I'm glad you're no longer seeing this issue with the new Logic board.

JesseSchluntz wrote:

 

Until I reach a month of renders with no horizontal lines using my usual formats (H264, RED, Etc), I can't declare this issue fixed.

2 weeks is a good sign. I hope it won't occur again.

JesseSchluntz wrote:

 

I'm going to be calling on every Premiere Pro editor who's been dealing with this issue to sign a letter I'll draft to Adobe and Apple demanding, as their customers, to figure out this issue immediately. I'll use this thread to reach out if things come to that.

 

Kevin Monahan, I'm hoping you'll go to bat for us at that point after all this time & trouble? If Apple swaps my computer out, I will advise them to send it to Adobe with no alterations so they can use it as a test subject to fix this bug once and for all. Having someone at Adobe to help us push this process along would be vital.

We are not really seeing any internal bug reports about this since OS X 10.9.4, so I'm not really sure what's going on with the few remaining people (Boru is the only one I could find since the OS X update) still having this issue.

So you want me to "go to bat" for you should the problem arise once more? I'll do my best.

Thanks,
Kevin

Hi JesseSchluntz,

I'll sign that letter and I work with several production companies that will happily sign it too!!

This is insanity!!!

MacPro Late 2013, Running OS X 10.10 with Premiere Pro CC 2014.

OpenCL crashes the software over and over and over. So I have work in software rendering mode which stabilizes the software but makes rendering painfully slow.

Hi Jesse,

I am happy to sign the letter.  And it is nice that Kevin is going to help.

Same horizontal lines artifacts in my h264 renders. My hardware is a Mac Pro 6 Core with the AMD D700 :/
Running OSX 10.10 Yosemite and Premiere Pro CC 2014 v8.1

JesseSchluntz wrote:

If this issue haunts me again, my local Apple Store has agreed to arrange a new computer. if this does not happen again, I'm going to be calling on every Premiere Pro editor who's been dealing with this issue to sign a letter I'll draft to Adobe and Apple demanding, as their customers, to figure out this issue immediately. I'll use this thread to reach out if things come to that.

We haven't had any issues (with this particular glitch, anyway...) since the 10.9.4 update, but I will happily sign that letter. Anything to try and get Adobe to do more extensive beta testing, rather than just rushing out bug-filled updates!

Yup, they are back.  Horizontal white lines are back in my renders.  And as you know we are all always on tight deadlines. 

Come on, please take us seriously and fix this problem.  Jesse, time for the letter.

I've been reading this topic since 10.9.4, Now I'm running on Yosemite and I experience these issues. But I can't ask apple for a replacement as there is no Apple Store in my country at all. But I must to say, I have horizontal lines in Davinci as well, where I can't even switch to software only render. BTW, I found a quick way to reproduce this bug: find any Highres picture in Finder, press the spacebar for a quick view, press alt (opt) to Zoom a picture. Every time I do this, I see the lines, though I'm not sure they are related to the video glitches, but they look similar.

I came across this post by I Just Want to Work in another thread that may shed a little light on this problem:

Re: Premiere Pro CC and the New Mac Pro (2014)

If it is a confirmed issue on Apple's end (HW or OSX-related), that's at least a step in the right direction. As G.I. Joe always says, "knowing is half the battle."