2 Replies Latest reply: Nov 12, 2014 5:59 AM by Ronald Keller

Photoshop hangs recovering file

mmppgh430 Nov 11, 2014 8:10 PM

Photoshop froze while working on a file. I did Ctrl-Alt-Del. When I reopen PS it tries to recover that file but it just hangs. I've tried closing and reopening and it still tries to recover it. I even rebooted and it continues to try to recover. At this point, I don't even care about restoring the file. I just want to open photoshop! Is there any way I can clear the file it's trying to recover. Temp files?

1. Re: Photoshop hangs recovering file

gener7 Nov 11, 2014 10:22 PM (in response to mmppgh430)

Try a Prefs reset. Hold down Ctrl-Alt-Shift while starting Photoshop and accept the reset.

It might be a good idea to make duplicates of important files you are working on every 10-15 minutes. Storage is inexpensive and I don't know what to tell someone whose 75-layer/300 MB project suddenly got corrupted.

Gene
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2. Re: Photoshop hangs recovering file

Ronald Keller Nov 12, 2014 5:59 AM (in response to mmppgh430)

Look for a folder PSAutoRecover on the drive you specified as scratch disk. Delete the file in it or the whole folder. (The folder will be recreated.)
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