9 Replies Latest reply: Nov 12, 2014 10:44 PM by Pat Willener

What can I do to make IE detect my Shockwave?

AlexB9598W Nov 5, 2014 7:23 PM

So, first of all, this is my first time posting here. Thank you all in advance for reading this. I've read through all the troubleshooting pages on Adobe's site but can't seem to work my way around this. I do have Adobe Shockwave (not Flash) installed on my computer since I primarily use it for http://www.isketch.net which is an online form of Pictionary, rather ancient site, but still fun to play around with. Anyways, I have version 12.1.3 installed since June 2014. All of a sudden, tonight, the site tells me I need to install the plugin. I go and see it is already enabled under "Manage Add-ons" in the Tools section of my IE11 browser.

Also, I was thinking about uninstalling and reinstalling to see if that might help, but the get.adobe shockwave page redirects me to something about 64-bit browsers even though I always use 32-bit and am using it right now. So what options do I have here? Thank you in advance!

1. Re: What can I do to make IE detect my Shockwave?

AlexB9598W Nov 5, 2014 7:38 PM (in response to AlexB9598W)

Oh, and if this extra information is useful, it is functioning fine on Chrome, so I have a hunch it's an IE issue, but I just can't figure out what.
Like Show 0 Likes (0)

Actions
2. Re: What can I do to make IE detect my Shockwave?

SeanWilson Nov 5, 2014 11:05 PM (in response to AlexB9598W)

Try downloading and running the full installer
Like Show 0 Likes (0)

Actions
3. Re: What can I do to make IE detect my Shockwave?

AlexB9598W Nov 6, 2014 11:46 AM (in response to SeanWilson)

OK, I uninstalled and reinstalled using the full installer you linked to. While it still works on Chrome, when I go the Adobe test page in Internet Explorer, an alert comes up saying: "This website wants to install the following add-on: "Adobe Shockwave Player 12.1" ". So I click Install, the page refreshes, and still nothing appears but an error box stating "This system must be restarted to complete the installation. Please try Shockwave Player installation after restarting the system." I restarted the computer and still nothing. So what can I do now?
Like Show 0 Likes (0)

Actions
4. Re: What can I do to make IE detect my Shockwave?

AlexB9598W Nov 10, 2014 6:56 AM (in response to AlexB9598W)

I'd just like to bump this back into the active to inform that I'm still having issues with the re-installation despite the attempted help so far. It looks like the Adobe folder went to the SysWOW64 folder instead of System32, as I suppose it's supposed to be according to other forums. So I copy pasted the Adobe folder into the System32 folder, but the only change has been that the error box mentioned in my last reply no longer appears, yet the test page still fails to appear in IE 11. Any other suggestions, I'm at a loss really.
Like Show 0 Likes (0)

Actions
5. Re: What can I do to make IE detect my Shockwave?

Pat Willener Nov 12, 2014 2:01 AM (in response to AlexB9598W)

Shockwave Player is only available as 32-bit, so it needs to be in SysWOW64.

Is it (Shockwave ActiveX Control) enabled in Internet Explorer add-ons?
Like Show 0 Likes (0)

Actions
6. Re: What can I do to make IE detect my Shockwave?

AlexB9598W Nov 12, 2014 6:31 AM (in response to Pat Willener)

OK, I have not deleted the Adobe folder from the SysWOW64, so that's normal, OK.

Under my security options, "Run ActiveX controls and plugins" is set under enabled. Oddly enough, when I click "Manage Add-ons", the only thing that appears is Shockwave Flash Object (which I believe is separate from my Shockwave Player issue), which is enabled. No Shockwave Player add-on is visible, yet it's working just fine on Chrome. Does the add-on need to be... added manually?
Like Show 0 Likes (0)

Actions
7. Re: What can I do to make IE detect my Shockwave?

Pat Willener Nov 12, 2014 7:36 PM (in response to AlexB9598W)

When you checked the IE add-ons, did you select All Add-ons?

If it's not there either, download & install the latest Shockwave Player 12.1.4.154 from http://fpdownload.macromedia.com/get/shockwave/default/english/win95nt/latest/Shockwave_In staller_Full.exe
Like Show 0 Likes (0)

Actions
8. Re: What can I do to make IE detect my Shockwave?

AlexB9598W Nov 12, 2014 10:18 PM (in response to Pat Willener)

I had not checked All Add-ons previously. Now besides the Flash Object, I see two Shockwave ActiveX Controls, which were already enabled supposedly. I have once again uninstalled and reinstalled my Shockwave using the link you quoted there and I'm still stuck in the same issue. Are those add-ons related to Flash, or the Shockwave Player? And is there perhaps a different installer to use?
Like Show 0 Likes (0)

Actions
9. Re: What can I do to make IE detect my Shockwave?

Pat Willener Nov 12, 2014 10:44 PM (in response to AlexB9598W)

Shockwave Flash Object = Flash Player.
Shockwave ActiveX Control = Shockwave Player.

Can you post a screenshot of what you see when you go to any Shockwave site: https://forums.adobe.com/thread/1070933
Like Show 0 Likes (0)

Actions