Captivate 7 Software Simulation no longer records.

[Flo_Time]

I've been using the software for months. Now all of the sudden when I try to record a simulation Captivate will not capture mouse clicks or movements or screen chaanges. The only things I can get to record are keystrokes. i.e. typing, TAB, Enter.

I'm using Captivate 7 64bit on windows 7 64bit.

[Flo_Time]

Problem solved.

For some reason Captivate will no longer capture mouse clicks or movements on my secondary monitor. I've never had this issue before but... To solve the issue i simply moved my recording window to my primary monitor. Everything is good now.

[Sankaram]

Hi Flo_Time,

    May I know Captivate 7 version number? version number can be found via Help: About Adobe Captivate. Mouse clicks on secondary monitor should work in 7.0.1.237.

Thanks,

Sankaram.

[Eddiebo924]

WOW. . .   Thank you Flo!  Been having the same issue for awhile now.  Tried a bunch of different things but this was it.

Sankaram, I'm on the correct version but it doesn't look like it's fixed:

[Guest]

The problem I had sounds similar to yours. When I attempted to record a software simulation on my secondary monitor, Captivate would capture keyboard-based actions and manual requests for screen shots (Prt Scr), but it would not capture mouse-click actions. The solution I found for this problem was to move the recording window, the red rectangle, to my primary monitor. Once there, all actions, including mouse-click actions, were recorded. I even found that I could switch which monitor was my primary monitor and Captivate would record normally as long as the recording window was on my system's primary monitor. 

Hope this helps.

[rconnor-JY0XQv]

I'm having the same issue also - with the same version - Capitave 7.0.1.237 - OS - Windows 7 Enterprise SP1 32bit

Help!

[Eddiebo924]

It doesn't work when you're recording on you primary display?  As long as I move what I want to record to the primary display, it works every time with not issues at all.

[rconnor-JY0XQv]

Hi! Yes it does however that's not the point! I often have to switch resolutions to create a recording that is a standard size. I do this on my secondary rather than primary monitor.

[Marltutski]

I thought I was going mad.  I am a new Captivate user, using Software Simulations on Captivate 8. I moved the screen capture to my primary monitor and it all started working.  Thank you.