Install to 97%

[Apple_said_to_call_Adobe]

HI,

I am running OS 10.9.5, I am trying to update Flash, have done an uninstall of flash, have tried to boot in safe mode, have tried to install offline.  The best I can get is 97% then it hangs up.  I have been dealing with this headache for 3 weeks and finally called Apple and they referred me to you.  I need help, I need to access sites to get some work out asap.  Thanks in advance.

Jackie

[matcarf]

I was just getting to 30% and this worked for me. http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player_osx.dm g

[Apple_said_to_call_Adobe]

I tried it just now....    no luck.  Gets me to 95%.  First I made sure all other downloads were not running and did a reboot....   anything else to try?

[jeromiec83223024]

First, please try this link: http://fpdownload.macromedia.com/pub/flashplayer/current/support/install_flash_player_osx.dmg

If that doesn't get it done, let's try doing an uninstall and reinstall:

Uninstall Flash Player | Mac OS

Then re-run the installer you downloaded above.

Let me know if you run into trouble. 

[Apple_said_to_call_Adobe]

The link is dead..  I am sorry, just now getting around to doing this and it is SO frustrating.  I called Apple again this morning  and we tried everything they could think of and even installed a new OS in safe mode.  Why is this happening to me?  What else can I try??

[jeromiec83223024]

We released a new version on Tuesday and the link changed:

http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player_osx.dmg

[Apple_said_to_call_Adobe]

Ok I tried it and it got hung up at 95%.... I even left it for an hour just to see if it would finish the install but still 95%.  I have already done an uninstall, just FYI..  anything else?

[jeromiec83223024]

Please try a clean install:

How to perform a "clean install" of Flash Player in Mac OS X

[Apple_said_to_call_Adobe]

the offline installer link is dead....  is there a new one?

[Apple_said_to_call_Adobe]

but I have done that in the past and made sure those files are trashed, rebooted, etc.  Is there something I should do with shockwave?  I am just guessing...

[jeromiec83223024]

You can try repeating the process in Safe Mode.

OS X: What is Safe Boot, Safe Mode? - Apple Support

[Apple_said_to_call_Adobe]

I have done that.  I even did a safe reinstall of the OS.... 

[jeromiec83223024]

re: offline installer - see my comment from 11/13/2014 - 9:41 AM.  I just verified that the link is working for me.

[jeromiec83223024]

Have you done it since you did a safe reinstall of the OS?

[Apple_said_to_call_Adobe]

I haven't.  I will try again but the offline link isn't working for me, I checked again......     thanks for being patient

[Apple_said_to_call_Adobe]

Ok just tried the offline link.  Hangs up at 95%

[jeromiec83223024]

Can you please give me the contents of /Users/<you>/Library/Logs/FlashPlayerInstallManager.log

[Apple_said_to_call_Adobe]

I had emptied it.  I seriously have researched myself and with Apple support and tried everything...  ended up doing a backup and a full wipe and reinstall of the OS and then installed Flash perfectly...  then restored my data...   6 hours later with all of that but I am glad it is finally resolved!!  Thanks for being patient and trying!!!

[jeromiec83223024]

No problem.  I'm unclear on how it got fixed.  What did you do differently since we talked?

[Apple_said_to_call_Adobe · Accepted solution]

I wiped my computer and did a complete reinstall of everything, then installed flash, then migrated my personal data and files back over. 

[jeromiec83223024]

Gotcha, thanks for the clarificaiton.