Flash player not installing - Receive a "Retreving Install" prompt and the screen goes blank in the box- the end??? nothing

[bankwalker7]

Also, sometimes my admin password  works and sometimes it is rejected. Please help!  Bob

[jeromiec83223024]

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[T_Ho]

Have the same problem, uninstalled the previous version and wanted to do a clean installation. Problem remains, two screenshots attached. Thanks.

Mac OS 10.10

Chrome version 38.0.2125.111

As I start my installation I see the following prompt for a few seconds

Then it stays at this for very long, I've also checked my network activity and nothing is incoming from the web.

[jeromiec83223024]

Try the offline installer:

http://fpdownload.macromedia.com/pub/flashplayer/current/support/install_flash_player_osx.dmg

[bankwalker7 · Accepted solution]

did an option-command- P-R reboot. it worked. Waited for 4 tones and then

released. GL

On Thu, Nov 6, 2014 at 9:30 PM, Jeromie Clark <forums_noreply@adobe.com>

[jeromiec83223024]

Did resetting the PRAM actually fix this for you?

[bankwalker7]

yes, I got it from my apple supplier. Just reboot using those four keys

down during the reboot for 4 chimes and then release. Then did the install

and it worked, no more blank black screen after "retrieving install "

appears. GL Bob

On Thu, Nov 13, 2014 at 7:40 PM, Jeromie Clark <forums_noreply@adobe.com>

[jeromiec83223024]

Awesome, thanks.  People definitely run into this once in a while.  I'll start recommending that people try this.

[bankwalker7]

I know nothing about running an apple but just got good advice. Thanks for

your reply - Bob

On Sat, Nov 15, 2014 at 4:41 PM, Jeromie Clark <forums_noreply@adobe.com>