1 2 3 Previous Next 96 Replies Latest reply on Feb 19, 2015 2:09 AM by MJD1981

    Android 5 lollipop update remove all AIR apps

    dappledore Level 1

      I updated to Android 5 OTA on two Nexus 7 2014 and 2013, after upgrading all the AIR apps were removed, native apps remained. I tried to install the apps from Google Play and i got an 505 install error. 

      The logcat error is below:

       

      E/Finsky(4449): [1] PackageInstallerImpl.handleCommitCallback: Error -505 while installing air.com.123.456 INSTALL_FAILED_UPDATE_INCOMPATIBLE: Package couldn't be installed in /data/app/air.com.123.456-1: Package air.com.123.456 signatures do not match the previously installed version; ignoring!

       

      The apps are the same as before upgrading , they were not updated, the certificate is the same.

       

      Anyone else seen this problem, is there an AIR patch?

       

      I can install the app by "adb uninstall" command then re installing from Google play.

        • 1. Re: Android 5 lollipop update remove all AIR apps
          dappledore Level 1

          I forgot to mention the problem happens on apps using AIR upto 15.302, some are on AIR 14 still. I have also got the same error reported by a few users who upgraded to 5, also using Nexus 7, is it nexus 7 only im not sure, i dont have other Nexus devices to test on.

          I found this issue , Kitkat and Lollipop generate different fingerprints (SHA1) for same certificate, when cert was generated with adt tool , is it related?

           

          Issue 79089 - android - Lollpop: In-app billing broken because SHA1 fingerprint calculated from APK certificate differ…

          • 2. Re: Android 5 lollipop update remove all AIR apps
            miroslaw_kapalka Level 1

            I confirm this problem on my Nexus 4

            • 3. Re: Android 5 lollipop update remove all AIR apps
              Kartik Mehta Level 3

              Yes getting same error while downloading adobe air apps from google play. There are some issues with that. I have checked it on nexus 7.

               

              Might be adobe will release new sdk for this.

              • 4. Re: Android 5 lollipop update remove all AIR apps
                miroslaw_kapalka Level 1

                This is not Adobe problem. I got this error not only while installing AIR application.

                After upgrade to Android 5.0 AIR app and some other disapear (Instaweather Pro) - and when try to install one of this app - I see this error

                • 5. Re: Android 5 lollipop update remove all AIR apps
                  dappledore Level 1

                  Do you have logcat output? There seems to be other issues that cause this error specifically with permissions , see below.

                   

                  Issue 1668 - android-developer-preview - Unknown error code during application install: 505 - A public project for re…

                  • 6. Re: Android 5 lollipop update remove all AIR apps
                    BenjaminParis Level 1

                    Hi, same problem for me. A user reported the 505 error on my app after upgrading to Android 5.0 on his Nexus 7 2012.

                     

                    Unfortunately I have no solution for him.

                    • 7. Re: Android 5 lollipop update remove all AIR apps
                      chris.campbell Adobe Employee

                      Hi all,

                      I was aware of a certificate problem with in-app billing in Lollipop and we have escalated this issue with Google.  I was not aware of apps being removed.  Unless this is cert related, I'm not sure who is working on this with Google.  I'll follow up internally and see if I can get more info.

                       

                      Chris

                      • 8. Re: Android 5 lollipop update remove all AIR apps
                        JohnathonW Level 1

                        I love how Android dev always manages to be painful, even with cross platform tools. With PhoneGap you spend a disproportionate amount of time fighting with the Android browser. Now even Adobe AIR isn't immune. After I die Android bugs will still find a way to waste my time.

                        • 9. Re: Android 5 lollipop update remove all AIR apps
                          dappledore Level 1

                          Hi Chris,

                          There definitely is some issue and is not just one offs, on Empire Four Kingdoms , a popular AIR app, there is reviews now popping up about the issue.

                          Empire: Four Kingdoms - Android Apps on Google Play


                          Update Just upgraded to Android 5.0. Game was no longer installed after update. I've tried to reinstall 3 times and no luck. Keep getting an installations error.


                          Doesn't work with Android Lollipop The game is nice and micromanagement mechanics are addictives. Nevertheless the game crashed running in the last Android version. I have recently updated to Android 5 Lollipop and the game has disappeared. I have tried to install again but it is not possible. Seems that the game is not prepared for the Lollipop...

                           

                          Doesn't work in Android v5 lollipop Cannot log in to my nearly an year old account after upgrading to Android v5 lollipop. In fact the game, uninstalls and never allows for reinstall even with multiple attempts.


                          This is serious issue, basically wipes out all apps from device and then cant reinstall! The worst case.



                          • 10. Re: Android 5 lollipop update remove all AIR apps
                            chris.campbell Adobe Employee

                            I'm going to meet with the mobile team later today and expect to have an update posted here shortly afterwards.  Definitely agree that both of these issues (IAP and Delete/Unable to reinstall) are critical issues and we'll make sure to keep you apprised. 

                             

                            Chris

                            • 11. Re: Android 5 lollipop update remove all AIR apps
                              chris.campbell Adobe Employee

                              Quick status report:

                               

                              We were previously unaware of this bug and contrary to other reports, were not working with Google on a fix.  However, we are working with Google on another self signed cert issue that is impacting in app purchases.  It's possible the two are related, but we do not have enough information at this time to determine one way or the other.

                               

                              That said, we'll be escalating this issue with Google immediately.

                               

                              We haven't been able to reproduce this problem internally.  We're going to expand our testing and engineering will be canvasing the forum posts and bug reports for additional clues.  If anyone has a solid reproducible case, please let us know what device, app, and OS version you were using before upgrading.

                               

                              We'll continue to update this thread with any status changes as they become available.

                              • 12. Re: Android 5 lollipop update remove all AIR apps
                                dappledore Level 1

                                Like i mentioned above the Empire Kingdoms app has the issue. I upgraded with OTA sideloading which is the same as OTA update, a nexus 7 2012 and 2013, upgrading from Android 4.4.4 . Also the apps below.

                                 

                                Trace English Letters - ABC - Android Apps on Google Play

                                Kids Maze - Labyrinth Escape - Android Apps on Google Play

                                • 13. Re: Android 5 lollipop update remove all AIR apps
                                  ciaoamigos1973 Level 1

                                  Taken from this post:

                                  https://code.google.com/p/android-developer-preview/issues/detail?id=1668

                                  See comments #45 -> "Google is working with Adobe to fix the issue, but there is no time scale."

                                  • 15. Re: Android 5 lollipop update remove all AIR apps
                                    pol2095 Level 1

                                    I confirm this problem on my Nexus 5 Android 5 lollipop, error 505, all air app not installed.

                                    • 16. Re: Android 5 lollipop update remove all AIR apps
                                      redteam Level 1

                                      Hi Chris,

                                       

                                      See below as per requested:

                                      Device: Nexus 5

                                      Prior OS version: Android 4.4.4

                                      App: RedTeam Mobile

                                      RedTeam Mobile - Android Apps on Google Play

                                       

                                      I received yesterday the option to Upgrade to Android 5.0 on my device, at that time the App's icon listed above resided on my phone desktop.

                                       

                                      After the upgrade, I immediately noticed the icon was missing from the desktop as well from the list of "All Apps". As you can see on the image attached the RedTeam is not listed in Settings / Apps / All (or Downloaded)PicsArt_1416398639210.jpg

                                       

                                       

                                       

                                      When I go to the Google Play app, I see the RedTeam App is listed (with an [X] on the right) but it says "Free", as is not installed. (you can see this also in the second image)PicsArt_1416398723183.jpg

                                       

                                       

                                       

                                      Once I click on that option it takes me to the RedTeam App page in Google Play with the option to Install (same happens if I try to visit the Google Play web site from a computer browser), I have attached another image.download_20141119_070016.png

                                       

                                       

                                       

                                      Finally since my only option is to Install (even though I know is already installed) it gives me an error message:

                                      Unknown error code during application install "-505"download_20141119_070038.png

                                       

                                       

                                       

                                      I have been aware this issue is happening on two additional Nexus 5 devices.

                                       

                                      Let me know if you need further details.

                                       

                                      Sincerely,

                                       

                                      Eduardo

                                      • 17. Re: Android 5 lollipop update remove all AIR apps
                                        celadora Level 1

                                        We are also having the same issue;

                                        I'ved added to this ticket here:

                                        Issue 79375 - android - Unknown error during application installation -505 - Android Open Source Project - Issue Trac…

                                         

                                        My users are also having this issue

                                        .

                                        1. For users who upgraded via OTA or Sideloaded (both nexus 5 and nexus 7) to lollipop, all the AIR based apps were removed and when trying to reinstall gets error 505.

                                        2. For users who upgraded OTA or Sideload and did a factory reset afterwards, everything works properly.

                                         

                                        We've tried routes such as appuninstaller but the apps don't appear. I don't want to instruct my users on how to use adb as that is just a bad message to send.

                                         

                                        Here is a thread on the dev preview regarding this;

                                         

                                        https://code.google.com/p/android-developer-preview/issues/detail?id=1668

                                         

                                        Here is a developer who worked with google and has more info on this:

                                        https://minimega.zendesk.com/hc/en-us/articles/203101708-Error-505-when-installing-Bonza-o n-Android-5-0

                                        • 18. Re: Android 5 lollipop update remove all AIR apps
                                          celadora Level 1

                                          Adobe;

                                          To reproduce this issue

                                          On a nexus 4, 5 or 7.

                                           

                                          Running android 4.4.4

                                           

                                          Install this application:

                                          Just the Tip! - Free - Android Apps on Google Play

                                           

                                          Run the application to confirm it works.

                                           

                                          Update your nexus 4, 5 or 7 via OTA or Sideloading.

                                           

                                          DO NOT FACTORY RESET

                                           

                                          After update, observe that

                                           

                                          1. the app is no longer appearing as installed

                                          2. When you go the app store it lets you install it

                                          3. it fails to install with error 505.

                                           

                                          Please also refer to this long thread on the issue.

                                          Issue 1668 - android-developer-preview - Unknown error code during application install: 505 - A public project for re…

                                          • 19. Re: Android 5 lollipop update remove all AIR apps
                                            pol2095 Level 1

                                            I don't know if is an Adobe bug or a Google bug but it's a big problem. The bug occurs just after the lollipop update when the apps are configured and all air apps lost.

                                            • 20. Re: Android 5 lollipop update remove all AIR apps
                                              celadora Level 1

                                              Here is my android logcat info for the failed install for the steps above;

                                               

                                               

                                              I/ActivityManager(  533): START u0 {cmp=com.android.vending/com.google.android.finsky.billing.lightpurchase.LightPurchaseFlo wActivity (has extras)} from uid 10051 on display 0

                                              D/audio_hw_primary(  184): select_devices: out_snd_device(2: speaker) in_snd_device(0: none)

                                              D/ACDB-LOADER(  184): ACDB -> send_afe_cal

                                              D/audio_hw_primary(  184): enable_snd_device: snd_device(2: speaker)

                                              D/audio_hw_primary(  184): enable_audio_route: apply and update mixer path: low-latency-playback

                                              D/Finsky  ( 3356): [1] SelfUpdateScheduler.checkForSelfUpdate: Skipping DFE self-update. Local Version [80300038] >= Server Version [-1]

                                              I/ActivityManager(  533): Displayed com.android.vending/com.google.android.finsky.billing.lightpurchase.LightPurchaseFlowActi vity: +73ms

                                              I/ActivityManager(  533): START u0 {cmp=com.android.vending/com.google.android.finsky.activities.AppsPermissionsActivity (has extras)} from uid 10051 on display 0

                                              I/ActivityManager(  533): Displayed com.android.vending/com.google.android.finsky.activities.AppsPermissionsActivity: +146ms

                                              I/qtaguid ( 3356): Failed write_ctrl(u 71) res=-1 errno=22

                                              I/qtaguid ( 3356): Untagging socket 71 failed errno=-22

                                              W/NetworkManagementSocketTagger( 3356): untagSocket(71) failed with errno -22

                                              D/OpenGLRenderer( 3356): endAllStagingAnimators on 0x9789c600 (IconButtonGroup) with handle 0xaf4551c0

                                              D/Finsky  ( 3356): [1] LightPurchaseFlowActivity.handleAppPermissionResult: Permissions accepted: air.net.celadora.JustTheTipFree

                                              D/Finsky  ( 3356): [1] InstallerImpl.requestInstall: Request install of air.net.celadora.JustTheTipFree v=9018 for single_install

                                              D/Finsky  ( 3356): [1] PackageInstallerImpl.innerCreateSession: Created session 1606842735 for air.net.celadora.JustTheTipFree

                                              D/Finsky  ( 3356): [1] InstallerImpl.kick: Installer kick - starting air.net.celadora.JustTheTipFree

                                              I/qtaguid ( 3356): Failed write_ctrl(u 22) res=-1 errno=22

                                              I/qtaguid ( 3356): Untagging socket 22 failed errno=-22

                                              W/NetworkManagementSocketTagger( 3356): untagSocket(22) failed with errno -22

                                              I/qtaguid ( 3356): Failed write_ctrl(u 22) res=-1 errno=22

                                              I/qtaguid ( 3356): Untagging socket 22 failed errno=-22

                                              W/NetworkManagementSocketTagger( 3356): untagSocket(22) failed with errno -22

                                              D/Finsky  ( 3356): [1] DownloadImpl.setState: air.net.celadora.JustTheTipFree from null to UNQUEUED.

                                              D/Finsky  ( 3356): [1] DownloadQueueImpl.add: Download air.net.celadora.JustTheTipFree added to DownloadQueue

                                              D/Finsky  ( 3356): [1] DownloadImpl.setState: air.net.celadora.JustTheTipFree from UNQUEUED to QUEUED.

                                              I/installd(  185): free_cache(12408645) avail 4981481472

                                              D/Finsky  ( 3356): [1] DownloadQueueImpl.startDownload: Download air.net.celadora.JustTheTipFree starting

                                              D/Finsky  ( 3356): [353] 7.run: Enqueued air.net.celadora.JustTheTipFree as content://downloads/my_downloads/6076

                                              D/Finsky  ( 3356): [1] DownloadImpl.setState: air.net.celadora.JustTheTipFree from QUEUED to DOWNLOADING.

                                              D/Finsky  ( 3356): [1] DownloadQueueImpl.onStart: air.net.celadora.JustTheTipFree: onStart

                                              D/Finsky  ( 3356): [1] DownloadQueueImpl.notifyProgress: air.net.celadora.JustTheTipFree: onProgress 0/-1 Status: 190.

                                              D/Finsky  ( 3356): [1] DownloadQueueImpl.notifyProgress: air.net.celadora.JustTheTipFree: onProgress 0/-1 Status: 192.

                                              D/DownloadManager( 4324): [6076] Starting

                                              W/ActivityThread( 4324): ClassLoader.loadClass: The class loader returned by Thread.getContextClassLoader() may fail for processes that host multiple applications. You should explicitly specify a context class loader. For example: Thread.setContextClassLoader(getClass().getClassLoader());

                                              D/audio_hw_primary(  184): disable_audio_route: reset and update mixer path: low-latency-playback

                                              D/audio_hw_primary(  184): disable_snd_device: snd_device(2: speaker)

                                              I/        ( 4719): nine-notify : resendNotifications

                                              I/NotifUtils( 4719): Validating Notification, mapSize: 1 getAttention: true

                                              I/art     (  533): Explicit concurrent mark sweep GC freed 68357(3MB) AllocSpace objects, 7(307KB) LOS objects, 33% free, 27MB/41MB, paused 1.708ms total 97.198ms

                                              I/NotifUtils( 4719): validateNotifications - cancelling account -1111410250 / folder 2514

                                              D/DownloadManager( 4324): [6076] Finished with status SUCCESS

                                              D/Finsky  ( 3356): [1] DownloadBroadcastReceiver.onReceive: Intent received at DownloadBroadcastReceiver

                                              D/Finsky  ( 3356): [1] DownloadQueueImpl.notifyProgress: air.net.celadora.JustTheTipFree: onProgress 12408645/12408645 Status: 200.

                                              D/Finsky  ( 3356): [1] DownloadImpl.setState: air.net.celadora.JustTheTipFree from DOWNLOADING to SUCCESS.

                                              D/Finsky  ( 3356): [1] DownloadQueueImpl.onComplete: air.net.celadora.JustTheTipFree: onComplete

                                              D/Finsky  ( 3356): [1] DownloadQueueImpl.remove: Download air.net.celadora.JustTheTipFree removed from DownloadQueue

                                              I/installd(  185): free_cache(0) avail 4969066496

                                              I/installd(  185): free_cache(12408645) avail 4969070592

                                              D/Finsky  ( 3356): [1] 1.onPostExecute: Committing session 1606842735 for air.net.celadora.JustTheTipFree

                                              D/Finsky  ( 3356): [1] 4.installBeginning: Begin install of air.net.celadora.JustTheTipFree

                                              I/ActivityManager(  533): Start proc com.android.defcontainer for service com.android.defcontainer/.DefaultContainerService: pid=5434 uid=10013 gids={50013, 9997, 1028, 1015, 1023, 2001} abi=armeabi-v7a

                                              D/Finsky  ( 3356): [1] PackageVerificationReceiver.onReceive: Verification requested, id = 0

                                              D/Finsky  ( 3356): [1] WorkerTask.onPreExecute: Verification Requested for id = 0, data=file:///data/app/vmdl1606842735.tmp flags=18 fromVerificationActivity=false

                                              D/Finsky  ( 3356): [356] PackageVerificationService.getPackageInfo: Cannot read archive for file:///data/app/vmdl1606842735.tmp in request id=0

                                              D/PackageManager(  533): /data/app/vmdl1606842735.tmp already staged; skipping copy

                                              D/Finsky  ( 3356): [1] PackageVerificationReceiver.onReceive: Verification requested, id = 0

                                              D/PackageManager(  533): Renaming /data/app/vmdl1606842735.tmp to /data/app/air.net.celadora.JustTheTipFree-1

                                              I/PackageManager(  533): Package air.net.celadora.JustTheTipFree codePath changed from /data/app/air.net.celadora.JustTheTipFree-2.apk to /data/app/air.net.celadora.JustTheTipFree-1; Retaining data and using new

                                              W/PackageManager(  533): Package couldn't be installed in /data/app/air.net.celadora.JustTheTipFree-1

                                              W/PackageManager(  533): com.android.server.pm.PackageManagerException: Package air.net.celadora.JustTheTipFree signatures do not match the previously installed version; ignoring!

                                              W/PackageManager(  533): at com.android.server.pm.PackageManagerService.verifySignaturesLP(PackageManagerService.java :4426)

                                              W/PackageManager(  533): at com.android.server.pm.PackageManagerService.scanPackageDirtyLI(PackageManagerService.java :5388)

                                              W/PackageManager(  533): at com.android.server.pm.PackageManagerService.scanPackageLI(PackageManagerService.java:5160 )

                                              W/PackageManager(  533): at com.android.server.pm.PackageManagerService.installNewPackageLI(PackageManagerService.jav a:9987)

                                              W/PackageManager(  533): at com.android.server.pm.PackageManagerService.installPackageLI(PackageManagerService.java:1 0495)

                                              W/PackageManager(  533): at com.android.server.pm.PackageManagerService.access$2300(PackageManagerService.java:231)

                                              W/PackageManager(  533): at com.android.server.pm.PackageManagerService$6.run(PackageManagerService.java:8441)

                                              W/PackageManager(  533): at android.os.Handler.handleCallback(Handler.java:739)

                                              W/PackageManager(  533): at android.os.Handler.dispatchMessage(Handler.java:95)

                                              W/PackageManager(  533): at android.os.Looper.loop(Looper.java:135)

                                              W/PackageManager(  533): at android.os.HandlerThread.run(HandlerThread.java:61)

                                              W/PackageManager(  533): at com.android.server.ServiceThread.run(ServiceThread.java:46)

                                              I/ActivityManager(  533): Killing 4372:net.nurik.roman.dashclock/u0a40 (adj 15): empty #17

                                              W/libprocessgroup(  533): failed to open /acct/uid_10040/pid_4372/cgroup.procs: No such file or directory

                                              I/art     (  533): Explicit concurrent mark sweep GC freed 35145(2MB) AllocSpace objects, 12(180KB) LOS objects, 33% free, 27MB/41MB, paused 1.953ms total 112.426ms

                                              D/Finsky  ( 3356): [1] PackageInstallerImpl.cancelSession: Canceling session 1606842735 for air.net.celadora.JustTheTipFree

                                              E/Finsky  ( 3356): [1] PackageInstallerImpl.handleCommitCallback: Error -505 while installing air.net.celadora.JustTheTipFree: INSTALL_FAILED_UPDATE_INCOMPATIBLE: Package couldn't be installed in /data/app/air.net.celadora.JustTheTipFree-1: Package air.net.celadora.JustTheTipFree signatures do not match the previously installed version; ignoring!

                                              W/Finsky  ( 3356): [1] 4.installFailed: Install failure of air.net.celadora.JustTheTipFree: -505 null

                                              D/Finsky  ( 3356): [1] InstallerTask.cancelCleanup: Cancel running installation of air.net.celadora.JustTheTipFree

                                              • 21. Re: Android 5 lollipop update remove all AIR apps
                                                celadora Level 1

                                                Some more information;

                                                 

                                                Compiling a new APK with an incremented version # doesn't help. same error in the logcat output.

                                                 

                                                I did hear using a new certificate works but i've not tried that and that is a pretty drastic fix IMHO.

                                                 

                                                This is either an adobe or android issue, either way a lot of people are having this problem or will be.

                                                • 22. Re: Android 5 lollipop update remove all AIR apps
                                                  pol2095 Level 1

                                                  a new certificate doesn't work, using "adb uninstall" and reinstalling from Google Play and it work, but it's no possible for all users app.

                                                  • 23. Re: Android 5 lollipop update remove all AIR apps
                                                    zeh Level 1

                                                    Also had the same problem.

                                                     

                                                    I started seeing a lot of "uninstalls" reported on my Google Play statistics for Kana Mind, going from the typical ~40 uninstall/days to about 150 the next day. 117 of those were Android 5.0 (and I only had 3 Android 5.0 uninstalls the previous day, so yeah, something was going on). Everything I've seen about the problem matches what was reported: applications were getting uninstalled (and reported as so) during the update to Android 5. The application was compiled with Air 13.

                                                     

                                                    https://twitter.com/zeh/status/534862009452748801

                                                    https://play.google.com/store/apps/details?id=air.com.zehfernando.KanaMind

                                                     

                                                    Coincidentally I got the OTA the same day on my Nexus 5. It gave me a good chance to test, and sure enough, I had the same problem happen: the icon was there, but I could not run the app, could not uninstall, could not reinstall.

                                                     

                                                    https://twitter.com/zeh/status/534815983689793536

                                                     

                                                    I could uninstall with Android SDK's adb and then reinstall. But of course that's not something you'd expect most users to know, or do, since it requires installing drivers, the Android SDK, and changing options on the phone.

                                                     

                                                    @celadora: where did you hear that a new certificate works? Do you have more information?

                                                     

                                                    Everything seems to indicate that it's a certificate signing issue because the keys verification differ in some way - if there's any way to create a key that matches the old key, it would at least allow people to install a new version without complications, and potentially allow updates seamlessly if they're properly signed before the Android update.

                                                     

                                                    (Remember that Android allows APKs to be signed with more than one certificate, so if a new certificate works, you could just double sign it - once with the correct one, and once with whatever certificate works against the old version)

                                                     

                                                    Never mind. Signing with several certificates seem to have been disabled, and the store will reject your file.

                                                    • 24. Re: Android 5 lollipop update remove all AIR apps
                                                      Reactor13

                                                      We have the same problem: -505 error

                                                      • 25. Re: Android 5 lollipop update remove all AIR apps
                                                        chris.campbell Adobe Employee

                                                        We've learned that this issue and the self signed cert issue  have the same root cause.  While it's possible that the workarounds described in the self signed cert post might work here for new applications (untested), existing content will require a fix from Google.  We'll continue to work with Google to correct these problems and keep you up to date.

                                                         

                                                        Thanks,

                                                        Chris

                                                        • 27. Re: Android 5 lollipop update remove all AIR apps
                                                          randhawp1 Level 1

                                                          Hi, I had a self signed application and it got removed on upgrade to Lollipop.

                                                          I tried res installing and it did not.

                                                           

                                                          I have Adobe Air 15 running fine on Lollipop.

                                                           

                                                          The solution I found was simple.

                                                           

                                                          Use Adobe Air 14 and create the APK with captive runtime.

                                                           

                                                          That installed fine and app runs with no issues.

                                                           

                                                          Cheers

                                                          Puneet

                                                          • 28. Re: Android 5 lollipop update remove all AIR apps
                                                            dappledore Level 1

                                                            I have app running on 14 and 15 with captive runtime and still have the issue.

                                                            • 29. Re: Android 5 lollipop update remove all AIR apps
                                                              BaronKarza Level 1

                                                              Ok, all my apps are gone....

                                                              I have made about 10-20 commercial apps and now they're all gone...

                                                              Now what I have to say to my customers? I just pray that they do not have a Nexus 5 or something....

                                                              I'm really really disappointed, how it is possbile that nobody in Adobe or in Google noticed this while testing?

                                                              • 30. Re: Android 5 lollipop update remove all AIR apps
                                                                kaveri2 Level 1

                                                                Vety horrible situation indeed. I want to add to this discussion that one of our customers had uninstalled the app using adb and then successfully reinstalled it from Google Play. I haven't confirmed this because as an AIR developer I don't know how to use adb

                                                                • 31. Re: Android 5 lollipop update remove all AIR apps
                                                                  wadood.ahmed Level 1

                                                                  Not only Adobe Air apps but there are some more apps as well which have been removed from my phone

                                                                  • 32. Re: Android 5 lollipop update remove all AIR apps
                                                                    wadood.ahmed Level 1

                                                                    Ouch.... I hope things get sorted out as soon as possible

                                                                    • 33. Re: Android 5 lollipop update remove all AIR apps
                                                                      Matt Jack Level 1

                                                                      One hint :

                                                                       

                                                                      I have an app on Google Play that has this "-505" installation problem on Lollipop, but it is NOT a Adobe AIR app.

                                                                      It was in a previous version, but it is not anymore.

                                                                       

                                                                      The only thing is that its name is still like air.xxx. Prefix = Air.

                                                                       

                                                                      What do you think of this?

                                                                       

                                                                      I would say that the problem is not directly liked to the fact that the apps are built with Adobe Air, but more with the fact that the most adobe air apps have a air.XXX name prefix

                                                                       

                                                                      Matt

                                                                      • 34. Re: Android 5 lollipop update remove all AIR apps
                                                                        MM_Punya Level 1

                                                                        Our App Bonza Word Puzzle is being effected by both lollipop issues here. (The 505 error and the self signing certificate issue)  

                                                                         

                                                                        My experience if it helps:

                                                                         

                                                                        505 BUG:

                                                                        - I havn't tried replicating the 505 error myself, however we have been receiving many support tickets from our users about the issue. Many of these users are now on our beta list ready to test a fix.

                                                                        - I have heard the issue happen for users with:  Nexus 5 running Android 4.4.4 Upgrading to 5.0L. Also reports of users with Nexus4 and Nexus 7.


                                                                        We have been telling our users that its a known issue and that Google and Adobe are working together to address it. Unfortunately we cannot give a timeframe and thank them for their patience.

                                                                         

                                                                        We also tell some of our users that if they are familiar with ADB, using it to uninstalling the app will fix the problem (allowing them to download the game from Google Play. I've actually been quite surprised by how many of our users are adb savvy (Although we certainly wont be putting it on our FAQ page) 

                                                                         

                                                                        - Punya

                                                                         

                                                                        • 35. Re: Android 5 lollipop update remove all AIR apps
                                                                          wadood.ahmed Level 1

                                                                          its a given for adobe air based apps

                                                                          • 36. Re: Android 5 lollipop update remove all AIR apps
                                                                            xiror Level 1

                                                                            I have the same issue for my game: https://play.google.com/store/apps/details?id=air.air.onkgames.Capitulum

                                                                             

                                                                            It seems that the problem does not affect new installations. Only people who had the application before passing under lollipop have the error 505.

                                                                             

                                                                            • 37. Re: Android 5 lollipop update remove all AIR apps
                                                                              Elegar Level 1

                                                                              The same ****. The Tower - Приложения на Google Play Have lot of reports from users with Nexus 5 + Lollipop. They can't launch our game and after uninstalling they could't even download it because of -505 error

                                                                              • 38. Re: Android 5 lollipop update remove all AIR apps
                                                                                Falton.CodeMonkey Level 1

                                                                                Just did a small experiment and if the app was never installed on your device then it works fine with 1024-RSA certificate but if it was previously installed then it doesnt work. So im questioning if 2048-RSA will fix that issue cause to test it you have to install an app on 4.4.4 then update the OS and check if the app is still there. the issue seems to be with the fact that the update to 5.0 doesnt delete the app properly so when you reinstall it, it crashes.

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