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1. Re: Acrobat installer (acrobatpro11_dlm) hangs indefinitely on Mac OS X Yosemite; known issue?
enplaned Nov 11, 2014 10:55 AM (in response to mikejurka)This error is all over the adobe boards. I have the same issue. So far, no help from anyone. Wonderful
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2. Re: Acrobat installer (acrobatpro11_dlm) hangs indefinitely on Mac OS X Yosemite; known issue?
wholland Nov 11, 2014 11:01 AM (in response to enplaned)I have the same issue. Frustrating!
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3. Re: Acrobat installer (acrobatpro11_dlm) hangs indefinitely on Mac OS X Yosemite; known issue?
filegenius Nov 11, 2014 11:30 AM (in response to mikejurka)I can't install either on Yosemite, acrobatpro11_dim.app. Just hangs, have to ultimately do a force quit.
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4. Re: Acrobat installer (acrobatpro11_dlm) hangs indefinitely on Mac OS X Yosemite; known issue?
Rave Nov 16, 2014 10:18 PM (in response to filegenius)Hi Keith,
During the install press Command + L.
Installer Log window appears. On top left corner of this window by default Show Errors Only is selected in dropdown list. Change it to Show All Logs. Now when the installer hangs, copy log from here and send.
Regards,
Rave
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5. Re: Acrobat installer (acrobatpro11_dlm) hangs indefinitely on Mac OS X Yosemite; known issue?
mikejurka Nov 17, 2014 3:29 AM (in response to Rave)I just downloaded the latest installer from cloud.amazon.com. Same issue. I tried pressing Command + L after starting the acrobat installer, but I just get a system alert sound (the same sound you would also hear if you click on your desktop background of your Mac, with no files selected, and also type Command + L).
How can I get a refund for the past month, as I've been completely unable to use Acrobat??
Other threads where people are having the same issue:
Cant install acrobat pro on Yosemite
cannot download and install acrobat pro on yosemite
Re: Anyone know how to install Acrobat in Mac Yosemite? What the heck.
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6. Re: Acrobat installer (acrobatpro11_dlm) hangs indefinitely on Mac OS X Yosemite; known issue?
mikejurka Nov 17, 2014 3:46 AM (in response to mikejurka)I also just tried looking for an Acrobat uninstaller in Applications/Utilities, but nothing is there. I also tried downloading the Adobe Cloud application manager, and Acrobat appears as installed there. In the application manager, I clicked on the settings box next to Acrobat, and click "Uninstall" -- but then after uninstalling, the app still just appears in that list as installed.
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7. Re: Acrobat installer (acrobatpro11_dlm) hangs indefinitely on Mac OS X Yosemite; known issue?
Rave Nov 17, 2014 3:51 AM (in response to mikejurka)Hi Mike,
The steps mentioned above is for Creative cloud subscribers but you have mentioned that you have bought the subscription from Amazon.
If you have bought Acrobat via the Amazon workspaces then you need to install the Workspaces client on your Mac.
You can download it from: https://clients.amazonworkspaces.com/
Once the workspace client is downloaded and installed you need to login with your ID. It will start streaming the Windows desktop to the Workspace where you can install Acrobat and use.
Regards,
Rave
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8. Re: Acrobat installer (acrobatpro11_dlm) hangs indefinitely on Mac OS X Yosemite; known issue?
mikejurka Nov 17, 2014 4:12 AM (in response to Rave)I did not install it via Amazon Workspaces.
But, I finally found something that worked! I followed these steps:
* In the Applications/Acrobat folder on my Mac, I finally found an uninstaller. I ran that.
* The installer from cloud.adobe.com (acrobatpro_11dm) was still failing after that. But I found an installer that works...
* Download the Creative Cloud apps manager at http://www.adobe.com/appsmanager/(even if you're not using creative cloud)
* Then, in the menu bar interface for the Apps Manager, go to Apps > Acrobat > Install. This installer finally worked!
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9. Re: Acrobat installer (acrobatpro11_dlm) hangs indefinitely on Mac OS X Yosemite; known issue?
wholland Nov 17, 2014 7:44 AM (in response to mikejurka)This worked! Thanks for the suggestion
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10. Re: Acrobat installer (acrobatpro11_dlm) hangs indefinitely on Mac OS X Yosemite; known issue?
btitular Nov 17, 2014 12:02 PM (in response to mikejurka)Thanks for steps. I've been battling through this installation all morning! Finally got it all working with your help.
Bob
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11. Re: Acrobat installer (acrobatpro11_dlm) hangs indefinitely on Mac OS X Yosemite; known issue?
xnielson Nov 17, 2014 1:32 PM (in response to mikejurka)I have no clue how to get this to work. I just bought acrobat pro from Adobe website and now trying to install....having the same problem as the original poster. I am not good with computers and I tried to follow the directions by 'mikejurka' and still won't work. I am running yosemite on my macbook air. Can anyone help? I am very frustrated. I feel like adobe doesn't have a good support system in place where I can call and have someone walk me through this. I could hardly find a place to CHAT so I could place the order. Very disappointed and don't have time for this....have wasted two hours of my time.
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12. Re: Acrobat installer (acrobatpro11_dlm) hangs indefinitely on Mac OS X Yosemite; known issue?
xnielson Nov 17, 2014 1:34 PM (in response to xnielson)I am downloading the installer and nothing is happening. Then I tried to do the above steps and now it wants to send me a verification email for Creative Cloud and I don't know what the H is going on. I hate this.
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13. Re: Acrobat installer (acrobatpro11_dlm) hangs indefinitely on Mac OS X Yosemite; known issue?
mikejurka Nov 17, 2014 1:42 PM (in response to mikejurka)Yeah, it was a frustrating process for me too...
How did you buy the license for Acrobat Pro? You bought the subscription right?
I didn't have to do a verification email, but just try responding to it. But regardless, you should definitely click on this link to install this app installer from Adobe: Get Adobe Creative Cloud Desktop App & Adobe Application Manager. Were you able to install the Adobe Application Manager from that link? Hang in there & let us know what works and doesn't work for you, and hopefully we can go through there.
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14. Re: Acrobat installer (acrobatpro11_dlm) hangs indefinitely on Mac OS X Yosemite; known issue?
xnielson Nov 17, 2014 2:00 PM (in response to mikejurka)ya i bought the subscription....
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15. Re: Acrobat installer (acrobatpro11_dlm) hangs indefinitely on Mac OS X Yosemite; known issue?
mikejurka Nov 17, 2014 2:02 PM (in response to xnielson)Ok. And you're on Mac? Do you see the installer in your Downloads folder after you click on the link for "Macintosh" on this page?



