Good morning,
Having problems opening RoboHelp 6 this morning. Last night I
saved everything, then closed out as usual. This morning when I try
to open either the RoboHelp app (from a shortcut) or the project
file, the hour glass displays for a couple seconds and then
disappears. The project file does not open.
Working on Windows XP environment.
Could this be a corrupt file? What should be my next steps?
My current project is on my desktop (no shortcut), which is
what I usually open every morning. When that didn’t open, I
tried clicking the RH HTML shortcut to open the project. That gave
the same result.
Then I wondered if it was a corrupt project file, and tried
to open a backup copy on the network. That attempt also failed. So
I really don’t know if I dealing with a corrupt project file,
a corrupt application, or something else.
I'm wondering if an update of some sort has clobbered RH.
Unusual problem.
I think given how quick the process is I would go straight
for an uninstall and reinstall. Strictly you are supposed to
deactivate first but obviously you cannot. The fact that you will
be reinstalling on the same PC means it will "take over" the
previous activation.
One late thought. Wonder if your firewall got updated and
that is what is clobbering RH. Somehow doubt it as you should get a
warning and an option to let the program run.
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I wanted to follow up with you and let you know what
transpired with RoboHelp. My company technical support person
uninstalled and reinstalled RH. He then tried to open RH HTML and
the AIM+ project file, but neither file would open. The hour glass
appeared again for a couple of seconds and disappeared.
The last thing he did (which worked) was restore my system to
last Friday’s (8/31) settings. Evidently, there was something
that occurred with the application, network, firewall or something
else between Friday and today that caused the issue.
Thanks, Peter! I didn't have to resign after all. 🙂
You say,
My company technical support person uninstalled and
reinstalled RH.
This works only if you have logged on and your user profile
has admin privileges on the PC, and your technical support person
did the installation during this time. It will not work if your
profile does not have admin privileges during the install, or if
the support person used his or her logon.
Correct, I was logged in under my ID and password with admin
privileges when he did the uninstall and reinstall. Even after the
reinstallation process, RH still would not open as I first reported
earlier.
Once he restored my system setting to last Friday, it now
works. Thanks for all your help.
I'm working with RoboHelp 8 and encountered this problem today. I am working with a colleague in India and we are zipping files and moving them back and forth so we can work together - awkward, but we're managing.
So, she sent me a file this morning and it wouldn't open. I tried all the solutions here. Doing a system restore wasn't an option, so I tried something else.
I noticed that the HTML files that she sent me showed her updates. I was able to verify that the work was done satisfactorily, but I wasn't able to access them normally in RoboHelp. I decided to take a chance, so I zipped my last good RoboHelp file for the project so I'd have a backup. Then, I copied the work folders from my colleague's RoboHelp and pasted them into my RoboHelp directory. Voila! It worked just fine and I was able to open RoboHelp without any difficulty.
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