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1. Re: Why am I getting "An error occured while tring to access the service" message when I try to convert a PDF to Excel using Acrobat.com?
Sara.Forsberg Nov 18, 2014 9:55 AM (in response to JeannieA)Hi JeannieA,
Please see this document: "Error occurred when trying to access this service" when logging on to Acrobat.com.
If you're still having trouble, let us know!
Best,
Sara
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2. Re: Why am I getting "An error occured while tring to access the service" message when I try to convert a PDF to Excel using Acrobat.com?
JeannieA Nov 19, 2014 9:43 AM (in response to Sara.Forsberg)Hello-I tried your suggestions and they are not working.
Please advise further.
Thanks,
Jeannie
On Tue, Nov 18, 2014 at 12:55 PM, Sara.Forsberg <forums_noreply@adobe.com>
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3. Re: Why am I getting "An error occured while tring to access the service" message when I try to convert a PDF to Excel using Acrobat.com?
Sara.Forsberg Nov 19, 2014 10:30 AM (in response to JeannieA)Hi JeannieA,
Are you trying to log in via Adobe Reader (if so, what version do you have), or via a web browser (what browser/version)? Are you on Mac OS or Windows?
Have you been able to log in previously? If so, has anything changed on your system?
Best,
Sara
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4. Re: Why am I getting "An error occured while tring to access the service" message when I try to convert a PDF to Excel using Acrobat.com?
JeannieA Nov 20, 2014 7:42 AM (in response to Sara.Forsberg)Hello-
My adobe reader is version XI. I have a ToshibaPC and I usually use
Firefox as my browser.
Not sure why I am having this problem. I have tried using Chrome and am
having no luck.
When I do access the account through my son's computer it works. So, I'm
not sure what happened on my Toshiba so that I keep getting stuck at "An
error occurred while trying to access the service" message. Please help!
Thanks!
Jeannie
On Wed, Nov 19, 2014 at 1:30 PM, Sara.Forsberg <forums_noreply@adobe.com>
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5. Re: Why am I getting "An error occured while tring to access the service" message when I try to convert a PDF to Excel using Acrobat.com?
Sara.Forsberg Nov 20, 2014 9:47 AM (in response to JeannieA)Hi Jeannie,
The plot thickens. Has anything changed on your system in the last couple of weeks, since you were last able to log in successfully? Are there firewall or proxy settings that could be limiting your access to the Internet? There are no issues with your subscription, so you're OK there.
We'll get there...
Sara
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6. Re: Why am I getting "An error occured while tring to access the service" message when I try to convert a PDF to Excel using Acrobat.com?
JeannieA Nov 25, 2014 6:59 AM (in response to Sara.Forsberg)Hi Sara- To my knowledge nothing has changed.
On Wed, Nov 19, 2014 at 12:43 PM, Jeannie Angelo <jeannieangelo@gmail.com>
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7. Re: Why am I getting "An error occured while tring to access the service" message when I try to convert a PDF to Excel using Acrobat.com?
Sara.Forsberg Nov 25, 2014 7:06 AM (in response to JeannieA)Hi Jeannie,
Let's start with a fresh install of Adobe Reader to see if we can get you working from there. You can download Reader from www.adobe.com/products/reader.html.
If that works, then we can tackle the browser issue.
Best,
Sara


