Hi Jason and welcome to our community
How exactly are you previewing?
I'm sure it sounds like a silly question to ask, but in
Captivate there are several ways to preview. For example:
* Clicking the Preview toolbar button and selecting "Play
this slide" or pressing F3, the Spacebar or clicking the icon to
play the slide "in place" to see a preview right inside the edit
area
* Clicking the Preview toolbar button and selecting "Project"
or pressing F4 to preview the complete project in the Captivate
preview area
* Clicking the Preview toolbar button and selecting "From
this slide" or pressing F8 to preview the project from the existing
slide to the end in the Captivate preview area
* Clicking the Preview toolbar button and selecting "Next n
slides" or pressing F10 to preview a certain number of slides (this
number can be changed in versions 2 and 3)
* Clicking the Preview toolbar button and selecting "In Web
Browser" or pressing F12 to preview the complete project as your
end user will see it within your default Web Browser.
So perhaps it has something to do with the manner in which
you are previewing?
Just a thought... Rick