1 Reply Latest reply: Nov 20, 2014 8:57 AM by bob.treitman RSS

    Cannot See Sent Files in Send Now

    Zap Man Community Member

      From the forums I see that all the Files and Messages we sent with Send Now will not be transferrable to Adobe Send. Several notices do say that Files and Messages previously sent with Send Now will still be available until Jan 2015. When I log on to my Send Now account, all my old Files and Messages are gone. I cannot find any of them even those just a few weeks old.

       

      Am I doing something wrong? Can anyone help with info re how to find Files and Messages previously sent with Send Now.

       

      Thanks.

        • 1. Re: Cannot See Sent Files in Send Now
          bob.treitman Employee Hosts

          For users with Free accounts, the policy has always been that Sent files are removed after 7 days.

          Is yours a Free or Paid account? I checked the account associated with the Adobe ID that you used here in the forum, and that SendNow account was a Free one. If you're using a different Adobe ID that has a Paid SendNow account, please send me a Private Message (through this forum). Just hover the mouse over my name, and within a few seconds, you'll see a dialog like this: Message.png

          Just click on the Message link and send me the Adobe ID that you are using.