2 Replies Latest reply: Dec 7, 2014 12:57 PM by Neil robinson RSS

    CS6 fatal error

    Neil robinson Community Member

      I have cs6 genuine serial number on installing the software and the key being verified I get this notice.

      - 1 fatal error(s), 0 error(s), 0 warning(s)

       

      FATAL: Payload '{977E1B5A-68B1-4A2A-99E0-BA3F251EE13A} Camera Profiles Installer_8.6_AdobeCameraRawProfile7.0All 6.0.98.0' information not found in Media_db

      Help please, I am getting desperate now.

                                                                            Neil.

        • 1. Re: CS6 fatal error
          Ashutosh.Nigam Employee Hosts

          It seems that Camera Raw is corrupted on your system or you were having a beta build of Ps installed.

           

          Run the Cleaner tool to remove any instances of Ps  :http://www.adobe.com/support/contact/cscleanertool.html . Restart your system and then try installing Ps again. If it does not work please let me know, I would try to resolve it over a connect session.

           

          Regards,

          Ashutosh

          • 2. Re: CS6 fatal error
            Neil robinson Community Member

            Hi Ashutosh. and thanks for the reply I have been in hospital and have just found your post.

             

            I have used the cleaner two or three times and get the same results. This is a downloaded copy or Photoshop CS6 from TCSoftware tcsoftware.co.uk they told me about the cleaner and I downloaded it. The serial they gave me appears to work, the program is down loaded from Adobe. To be honest a friend installed a bent copy of Photoshop I was nervous about using it so removed it. He had changed the host file I also replaced that with the old copy. I did get the program installed at first when the computer failed I have been trying to reinstall it, not sure if it was registered or not. I have the new canon 7d mark ii, so want to run cs6.

             

                                            Hope you are able to help Neil.