2 Replies Latest reply: Nov 21, 2014 4:26 PM by RyanPatch RSS

    Premiere freezes when sending to Media Encoder Queue

    danstone Community Member

      Hey guys,

       

      This issue is on all of our computers (Mac Pros and 27" iMacs) and happens on 40% of attempted exports through Media Encoder.

       

      Here's our new workflow:

      - Export TImeline (Command + M)

      - Send to Media Encoder (Queue button)

      - Media Encoder Opens and Premiere gets hung on "Preparing Data for Export" dialogue

      - Force Quit Premiere and get a dialogue that "There has been a serious error and Premiere needs to close"

      - Reopen Premiere and try again – usually get a clean export (or two on a good day) before it craps out again

       

      We've sort of gotten used to it but I'm wondering – anyone else having this issue? It's getting annoying (and embarrassing when you're in a client session).

       

      Doesn't matter what timeline setting or what's on the timeline. Also doesn't matter what version of either program.