3 Replies Latest reply: Nov 24, 2014 10:48 PM by Stan Jones RSS

    PP CS6 won't install - lost Encore

    gtubbesing

      I'm trying to reinstall Premiere Pro CS6, but I keep hitting a wall.  I had installed it once before in order to get Encore on this system, then uninstalled PP CS6 only at that time.  The other day, I tried to install the CS6 "Functional Content" for Premiere and Encore, such as the title templates and styles, into PP CC 2014.  After downloading the files, the setup wouldn't install the files, I think because PP CS6 was not on this computer, so I tried to install just PP CS6.  That failed, so I thought I would uninstall Encore and just start from scratch with PP CS6.  After uninstalling, I went to the Creative Cloud app, down to the bottom of the list and selected Previous Versions, then Premiere Pro CS6.  The install appeared to go fine until it hit about 47%, then it froze.  It stayed that way a whole day with no change.  So, next I tried going directly to the Adobe site to download the install files.  I got those, ran them per the instructions, and again hit a wall.  This time, it went to about 13% on the install process, and froze up while installing AdobeHelp.  So, I decided to give the CC app another chance, and again I got a freeze at 47%.  This time, I went to the Task Manager, and it said that it was installing the AdobeHelp files when it froze.

       

      So, here's my question.  Are there some files someplace that are keeping me from installing PP CS6?  Is there something I can delete that will allow the install to continue past the AdobeHelp install?  I've already tried a chat with Adobe Support 3 times and no luck.  Maybe someone in the Community has a suggestion...