5 Replies Latest reply: Nov 22, 2014 9:10 PM by John Waller RSS

    PS CS5 Extended  updating problems.

    MaureenM69 Community Member

      Hi

      I have CS5 Extended student edition and recently reinstalled on a new computer.  Since installing it, I've been trying to update it and it errors out saying "Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell" what does this mean?  It's a legit copy.  I just need it to talk to my LR properly.  How can I fix this?