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1. Re: PS CS5 Extended updating problems.
Mylenium Nov 22, 2014 12:15 AM (in response to MaureenM69)Contact support by web chat if you have serial number issues.
Mylenium
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2. Re: PS CS5 Extended updating problems.
MaureenM69 Nov 22, 2014 12:22 AM (in response to Mylenium)I tried that. They sent me here.
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3. Re: PS CS5 Extended updating problems.
John T Smith Nov 22, 2014 8:35 AM (in response to MaureenM69)This is an open forum, not a direct link to Adobe support... you must talk to Adobe for your problem... also, CS5 is not part of the Cloud (this forum)
Serial number and activation chat support (non-CC) may help
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4. Re: PS CS5 Extended updating problems.
MaureenM69 Nov 22, 2014 8:15 PM (in response to John T Smith)Well that's unfortunate because Adobe sent me here.
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5. Re: PS CS5 Extended updating problems.
John Waller Nov 22, 2014 9:10 PM (in response to MaureenM69)MaureenM69 wrote:
Hi
I have CS5 Extended student edition and recently reinstalled on a new computer. Since installing it, I've been trying to update it
Trying to update Photoshop CS5 Extended Student Edition?
it errors out saying "Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell" what does this mean?
It means what it says. But I'm not clear on what exact steps you're taking to get that error message. Can you elaborate?


