1 Reply Latest reply: Nov 23, 2014 8:35 PM by sakjain1 RSS

    Screen keeps going blank while adding note

    ssa6185 Community Member

      Hi,

       

      I've recently had a problem where when adding a note, or occasionally, while simply reading on my android jelly bean tablet, the screen goes blank and takes me back to the recent documents page. It is becoming very frustrating while reading/adding notes and roughly occurs after a few mins.

       

      Could someone please help?

       

      Thanks

        • 1. Re: Screen keeps going blank while adding note
          sakjain1 Community Member

          Hello,

           

          Could you please confirm the Device,OS version and version of Adobe Reader that you are using?Also,Is the issue reproducible with all your PDF files or some specific PDFs?

          Would it be possible for you to share the PDF file where you are observing the issue along with the steps you are following with sakjain@adobe.com so that it help us to investigate the same?

           

          Thanks,

          Adobe Reader Team