RoboHelp 6 crashes during generating files - Faulting module msvcr80.dll

[mgriebel]

We purchased and installed RH6 last week and it has been working fine until I tried to generate the file. When generating; it works up to when it gets to the updating process then it errors out 3/4 of the way through updating the files. I get an error that says "RoboHelp HTML Application has encountered a problem and needs to close. We are sorry for the inconvenience.

For more information about this error: AppName: robohtml.exe AppVer:6.0.99.0 ModName: msvcr80.dll ModVer: 8.0.50727.163 Offset:0000892c

We've been trying to resolve the issue this morning with no luck. Right now we are at a loss as to what is the next step to try. Help@!

[RoboColum_n_]

Hi mgriebel. Does this error occur on just one project or all projects? Have you tried generating one of RH's sample projects? If it happens on all projects it may be worth uninstalling and reinstalling with full administrator rights on your PC.

[mgriebel]

The error is occuring on one project. It works on the samples projects.

[Peter Grainge]

Known problem. See Snippets on my site. I'll guarantee the somewhere in your project you have merged cells in the end column of a table AND this crash occurs when you use a build expression. To test it is the same problem, generate your output without using a build expression.

In the Snippet, there is a link to some files that you need to replace.

[mgriebel]

Thank-you. I'm up and running again.

I installed these and unselected the build expressions when generating:
http://www.adobe.com/go/kb401652
http://www.adobe.com/go/kb401651
http://www.adobe.com/go/kb402006

And I'm working again.!

Thanks alot.
Michelle

[boogerfied]

I'm having a similar problem using RoboHelp HTML, only when I enable Glossary on JavaHelp. When the glossary option is turned off the project builds with no problems. I attempted to build a sample project and RoboHelp for Word does not respect my JavaHelp 2.0 install on the workstation I was sitting at.

[Peter Grainge]

Welcome to the forum

You don' t indicate whether you have tried replacing the files.

What do you mean by RH for Word does not respect your JavaHelp install?

[boogerfied]

I opened a sample project that uses RH for word, added a JavaHelp layout and tried to generate using full-text search option and I got a pop-up saying that RoboHelp could not locate a JavaHelp install on that machine. I tried several times to point it at c:\jh2.0 and it kept saying not found. I have not tried deleting the .glo file.

[Peter Grainge]

There is a topic on my site that explains what needs to be done to get RH HTML to work with a Java installation. I don't know if the requirements are the same for RH for Word but it may help.

[boogerfied]

I have removed the glossary file, restarted RoboHelp and when I try to generate my JavaHelp layout I still get the rather non-descript RoboHelp has encountered a problem and must close. I'll go review your site again, but my task lead is more than annoyed with me that I can't get this done.

[boogerfied]

third time is a charm. I finally got RoboHelp to build my javaHelp layout with a blank glossary. my only question now is how do I get that monster back into the project with the least amount of effort.

[boogerfied]

I spoke too soon. After sucessfully building with a blank glossary, I added 5 glossary terms back into the project and attempted to produce my JavaHelp layout and I'm back at "RoboHelp has encountered a problem and must close". What do I do from here? I'm thinking I'm going to build a custom glossary and have our ant script build JavaHelp and use RoboHelp as a fancy HTML editor/viewer.

[Peter Grainge]

I don't think I can help you on this one.

I just created a glossary in a RH HTML project and generated a javahelp output. Shows the glossary but also shows the term in a topic with the definition already expanded.

I tried from RH for Word and kept getting main class warnings and not being able to open the output. Not getting the crashing you report though.

I think you are going t need input from a developer. Getting a javahelp output is not straightforward.

[RoboColum_n_]

I have just successfully managed to get three of our JavaHelp files converted to CHM because of the number of problems we - the technical authors - and our users had with using them. The problems were numerous and some had no logical rhyme or reason to them. The key to a "fairly" stable use of JavaHelp was ensuring that the installion of the JavaHelp files was key. This is covered on Peter's website. The key to this problem maybe the fact you are using RH for Word? Just a hunch.

[boogerfied]

I figured out the problem. Well it may be a combination of problems. I develop help on a Windows workstation, which I have a UNIX directory mapped through SAMBA that is controlled by CVS. The fix for me was clearing out the glossary directory in the generated directory. When RoboHelp HTML is in the process of clearing out the output directory, this is an area that is left untouched. This is where the fix was for me. Don't know if any of the other Windows/SAMBA shared UNIX directories had anything to do with it, but I've had success since. The next test will be updating my glossary. It will be interesting to see what happens when new terms are added.

[Peter Grainge]

Thanks for posting the solution. May help someone down the line.

[Guest]

Hi Peter - still looking for answers to my v6 blues and came across this thread again. I remember trying this stuff way back when in the beginning, but had forgotten to do it again - so will give it a shot.