1 Reply Latest reply: Nov 22, 2014 3:10 PM by station_two RSS

    Unable to update bridge or photoshop.

    Nimco82

      I purchased photo shop, bridge and light room pre installed on my laptop direct from Sony. I'm unable to update bridge as the error message appears.

       

      (Bridge is unable to check for updates.

       

      The most likely causes are an inability to connect to the internet or being logged in as a non-administrative user.)

       

      I have asked Sony for help which they haven't been able to provide and I'm connected to the internet. I am also the only user of this laptop. In photo shop it doesn't even give me the option of updating. I am only able to use part of these programs and not view any photos in Raw as I can't download the converter.

       

      Any help or advice most welcome.

        • 1. Re: Unable to update bridge or photoshop.
          station_two Community Member

          1.— What does Sony say?

           

          2.—

          BOILERPLATE TEXT:

          Note that this is boilerplate text.

          If you give complete and detailed information about your setup and the issue at hand,

          such as your platform (Mac or Win),

          exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,

          your settings in Photoshop > Preference > Performance

          the type of file you were working on,

          machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,

          what troubleshooting steps you have taken so far,

          what error message(s) you receive,

          if having issues opening raw files also the exact camera make and model that generated them,

          if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.

          etc.,

          someone may be able to help you (not necessarily this poster, who is not a Windows user).

          a screen shot of your settings or of the image could be very helpful too.

          Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:

          http://forums.adobe.com/thread/419981?tstart=0

          Thanks!