1 Reply Latest reply: Nov 22, 2014 4:18 PM by VivekPassan RSS

    Adobe Muse Error

    Hello2323129

      When opening Adobe Muse, a window pops up saying

      "user id mismatch"

      Adobe Muse then asks for me to exit. I've tried uninstalling and reinstalling Muse and Creative Cloud but the same error still appears. Please help!

      I have a 13" MacBook Pro with Retina Display.

        • 1. Re: Adobe Muse Error
          VivekPassan Adobe Employee

          Hello,

           

          please go the following steps and you will be all set.

           

          1. Sign out from Muse By going to Help > Sign out.

          2. Sign out from Creative Cloud Application. (Steps are mentioned in the link Sign out, Sign in | Creative Cloud Desktop app), then Quit Creative Cloud Application.

          3. Rename the "OOBE" folder to "OOBEold" (This folder can be found at Finder > Go > Go to Folder> Type ~/library/application support/Adobe > Hit return)

          4. Relaunch Muse, Sign in with your Adobe ID.

           

          Please let me know if the steps above do not work or if you have any confusion.

           

          Regards

          Vivek