2 Replies Latest reply: Nov 23, 2014 11:27 PM by ozechick2 RSS

    Can't sign in when trying to install the Elements 13 upgrade.

    ozechick2

      Purchased the upgrade fro PSE 12 to PSE 13, if has downloaded, when I try to install if asks me to sign in, it just stays thinking about signing in for ages and doesn't go any further.

        • 1. Re: Can't sign in when trying to install the Elements 13 upgrade.
          99jon Community Member

          Sign-in requires communication with Adobe servers. Ensure your firewall or internet security is not blocking access. It may be worth temporarily disabling anti-virus/security software until sign-in is complete. You only need to sign-in once. You then stay signed-in and Elements will launch every time without problem.

          • 2. Re: Can't sign in when trying to install the Elements 13 upgrade.
            ozechick2 Community Member

            I've tried that and I still can't sign in when trying to install.   Although I can sign in when I go to the adobe website through Firefox without a problem, I'm having issues with Internet Explorer as it shows "can't display this page check that the website is correct", with certain websites eg: facebook, hotmail and my bank, so I don't know if this is an issue with signing in while trying to install.

             

            Would it have been better to have purchased the disk from a store and installed from that?  If so, how do I get a refund from Adobe for the download purchase?