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1. Re: Can't sign in when trying to install the Elements 13 upgrade.
99jon Nov 23, 2014 3:01 AM (in response to ozechick2)Sign-in requires communication with Adobe servers. Ensure your firewall or internet security is not blocking access. It may be worth temporarily disabling anti-virus/security software until sign-in is complete. You only need to sign-in once. You then stay signed-in and Elements will launch every time without problem.
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2. Re: Can't sign in when trying to install the Elements 13 upgrade.
ozechick2 Nov 23, 2014 11:27 PM (in response to 99jon)I've tried that and I still can't sign in when trying to install. Although I can sign in when I go to the adobe website through Firefox without a problem, I'm having issues with Internet Explorer as it shows "can't display this page check that the website is correct", with certain websites eg: facebook, hotmail and my bank, so I don't know if this is an issue with signing in while trying to install.
Would it have been better to have purchased the disk from a store and installed from that? If so, how do I get a refund from Adobe for the download purchase?

