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1. Re: Adobe CC licensing error
hans-g. Nov 23, 2014 12:53 AM (in response to lalalaphoto)Hello,
you should have a look at Adobe's database, to see what's stored/saved about your accounts.
Here you will find general infos about your Adobe Account
https://www.adobe.com/account.html and there
http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
What concerns to activate/deactivate please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
If really necessary necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Hans-Günter
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2. Re: Adobe CC licensing error
lalalaphoto Nov 23, 2014 1:00 AM (in response to hans-g.)I tried all this, clicking on the redeem membership link it asks me to enter a redemption code which I don't have or didn't get. All the other links I also tried already but nothing helps. Photoshop is still working though and it says in red "0 days remaining"
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3. Re: Adobe CC licensing error
lalalaphoto Nov 23, 2014 1:18 AM (in response to lalalaphoto)I checked my products and services and under 'products in use' there is nothing listed although I have the monthly photography plan subscription, downloaded photoshop and lightroom. With this plan I thought I would get photoshop and lightroom or not?
Thanks for the help, I will try the chat on Monday.


