3 Replies Latest reply: Nov 23, 2014 7:38 AM by c.pfaffenbichler RSS

    activation/deactivation on PSE 12

    Dusty Jo Community Member

      Purchased download of PSE 12 for Wndows Vista in Feb. 2014.  Got it to download.  When attempting to run the program, as soon as I selected a task, I would get a 'run time' error..know that's a registry problem.  Tried uninstall/install several times.  Just recently purchased the actual DV disk for the program..have successfully loaded it but on activation the screen hangs up...windows cog spins, goes nowhere.  As far as I am able to ascertain, I need to probably deactivate the download software serial number or transfer it to this purchase (they are the same number as the download may have been the issue) - download version is NOT on my computer at this time.

      • Do I need to uninstall the DV version,
      • then reinstall the download version,
      • deactivate the serial number in my Adobe account of the download version (if that is possible)
      • and then uninstall that one and reinstall the DV version - hopefully Adobe will recognize my new DV version online?

      I have been online with Adobe so many times (but only Customer Care, as I can never get through to support) and it is so very frustrating. 'Outsourcing' - not Adobe's best idea.

      Any help on this would be greatly appreciated, need to get it installed and up and running within 7 days they say.