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1. Re: Creative cloud keeping crashing on osx
laughingman31 Nov 24, 2014 9:31 AM (in response to laughingman31)any help ?
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2. Re: Creative cloud keeping crashing on osx
Jeff A Wright Nov 24, 2014 10:50 AM (in response to laughingman31)Laughingman31 I am sorry but the link for the solutions you have attempted is blank. What solutions have you utilized to allow the Creative Cloud Desktop application to open on your computer? Do you receive any specific error messages, besides the Apple crash log, when the Creative Cloud Desktop application closes? Finally what other difficulties are you experiencing on your computer?
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3. Re: Creative cloud keeping crashing on osx
laughingman31 Nov 24, 2014 12:07 PM (in response to Jeff A Wright)Hi,
The creative cloud desktop application crash at startup, and like I said I tested all the solutions I found in this forum :
- Cleaning up with AdobeCreativeCloudCleanerTool and restart reinstall Creative cloud.
- Removing the /Library/Application Support/Adobe directory,
- Removing the preference directory
- Install an try to run CC with new created account.
No other difficulty I'm experiencing on my computer beside Creative Cloud.
Thank you Jeff.
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4. Re: Creative cloud keeping crashing on osx
Jeff A Wright Nov 24, 2014 12:30 PM (in response to laughingman31)Laughingman31 I would recommend trying the installation in Safe Boot. You can find more details at OS X: What is Safe Boot, Safe Mode? - Apple Support. This will allow you to determine if there is a third-party extension or startup/login item is causing the crash.
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5. Re: Creative cloud keeping crashing on osx
laughingman31 Nov 26, 2014 8:47 AM (in response to Jeff A Wright)Thanks Jeff for the link, I just tried it but the result is the same, CC crashes immediately after launch.
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6. Re: Creative cloud keeping crashing on osx
Jeff A Wright Nov 26, 2014 11:12 AM (in response to laughingman31)Laughman31 then please contact our support team directly at Contact Customer Care. You are welcome to reference this discussion. If you can please update this discussion with your case number it would be appreciated.


