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1. Re: On the second pc I only have the trial version
heathrowe Nov 23, 2014 12:01 PM (in response to tob11)What exactly is the issue?
Creative Cloud is subscription based and starts when it is was initiated on the primary machine. Having said that, the secondary machine inherits that time as well.
Darrell
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2. Re: On the second pc I only have the trial version
tob11 Nov 23, 2014 12:18 PM (in response to heathrowe) -
3. Re: On the second pc I only have the trial version
heathrowe Nov 23, 2014 2:03 PM (in response to tob11)Tobias you are still not being clear.
Are you saying your original paid subscription has ended?
Darrell
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4. Re: On the second pc I only have the trial version
tob11 Nov 23, 2014 2:08 PM (in response to heathrowe)No, just started the subscription.
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5. Re: On the second pc I only have the trial version
heathrowe Nov 23, 2014 2:09 PM (in response to tob11)Right - is it a paid subscription? or Trial
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6. Re: On the second pc I only have the trial version
tob11 Nov 23, 2014 2:22 PM (in response to heathrowe)Its a paid subscription!!! It works fine on my Macbook but dosen't work on my IMac.
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7. Re: On the second pc I only have the trial version
heathrowe Nov 23, 2014 2:27 PM (in response to tob11)Ok - a little clearer.
On the second one, ho did you install it - did you log in as the same user as the one from the successful install?
Darrell
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8. Re: On the second pc I only have the trial version
tob11 Nov 23, 2014 2:33 PM (in response to heathrowe)Yes, i also downloaded it as the same time over night.
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9. Re: On the second pc I only have the trial version
hans-g. Nov 23, 2014 2:47 PM (in response to tob11)Hallo Tobias,
vielleicht hilft Dir das weiter: http://helpx.adobe.com/de/creative-suite/kb/trial--1-launch.html >>> Es hilft z. B. >>> "Wenn Sie eine Creative Suite 6(CS6)-Anwendung öffnen, die in der Creative Cloud-Mitgliedschaft inbegriffen ist, wird angezeigt, dass Sie eine Testversion ausführen."
Einen Überblick über ähnliche Probleme bietet https://helpx.adobe.com/de/creative-cloud/kb/troubleshoot-cc-installation-download.html.
Falls weiterhin erforderlich und für weitere Fragen klicke dich bitte durch http://helpx.adobe.com/de/contact.html. Wenn „offen“ verwende bitte den Chat, ich jedenfalls hatte ich die besten Erfahrungen. Ich zitiere Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Hans-Günter



