6 Replies Latest reply: Nov 24, 2014 3:01 AM by nsukumar RSS

    New CP8 Bug

    jeanrouge Community Member

      I am not sure if this is a bug or just me, but I have a project with a quiz at the end of it and after the quiz results I have a slide with some audio.

      Apparently after 2 or 3 questions answered the audio of the end slide just starts running while taking the test.

      Anyone else encountered the same problem?

       

      Thanks in advance.

        • 1. Re: New CP8 Bug
          RodWard CommunityMVP

          Is this audio added as on big clip spread over all slides, or as separate clip on each slide?

          • 2. Re: New CP8 Bug
            jeanrouge Community Member

            No the audio is just imported to a single slide but the slide is after the quiz results.

            The project is about 20 slides then there are 10 random question slides (from a pool of 34 questions). After that the results slide. Finally the slide in question that prompts the student to visit our website with 2 click areas redirecting to my website or iTunes. It has a 30 second audio file on it and every time you take the quiz after the second or third answer the audio starts running. The quiz keeps progressing fine but the audio of the final slide just starts running.

            I had this problem on another project as well a while back (about a month ago) and ended up having to get rid of the audio on it all together, after trying everything possible.

            • 3. Re: New CP8 Bug
              nsukumar Community Member

              Hi there,

               

              Can you please specify your exact Captivate version?(Help>About adobe Captivate).

               

              Thanks,

              Nimmy Sukumaran.

              • 4. Re: New CP8 Bug
                RodWard CommunityMVP

                Find the audio clip in the Library, right click on it and look at Usage.  You may find that it has become attached to some object on one of the slides in addition to the slide where you want it to play.  If it hasn't, go through all the other clips in the Library to make sure there isn't another clip that is a copy of the audio and THAT clip has become attached to some object.  If that doesn't help, then export the clip, change it's file name, delete the original clip in the project, and import the renamed clip.

                • 5. Re: New CP8 Bug
                  jeanrouge Community Member

                  Tried all of that no matter what on the third question slide the audio starts.

                   

                  Cp 8 V 8.0.1.242

                  • 6. Re: New CP8 Bug
                    nsukumar Community Member

                    Can you please share the .cptx file with us so that we can investigate the issue at our end. Please upload it to a shared workspace and send me the link  to nsukumar@adobe.com.

                     

                    Please share the following information along with the file.

                     

                    1. Issue is seen on SWF output or on HTML5 output.

                    2. Browser version or Device details

                    3. Problem slide numbers

                     

                    Thanks,

                    Nimmy Sukumaran.