6 Replies Latest reply: Nov 26, 2014 8:44 AM by Hiero RSS

    Web font selection issue in Muse?

    Hiero Community Member

      Web font issue in Muse, when I load web fonts which have various weights i.e. regular and bold I an unable to select this font in any weight at all. Is anybody else experiencing this issue and has anybody got a solution?

        • 1. Re: Web font selection issue in Muse?
          Zak Williamson (Adobe) Employee Hosts

          I had not seen this previously reported on the forum or by internal testing or Beta users, but I personally hit it yesterday. I haven't yet isolated the cause, or the exact steps to trigger the issue. The only workaround I found was to quit and relaunch Muse. I'll work with the rest of the team on Monday to attempt to isolate the root cause. Thanks for reporting this.

           

          Are you on Mac or Windows? (Just to help isolate whether or not it's specific to one platform.) Thanks.

          • 2. Re: Web font selection issue in Muse?
            Hiero Community Member

            Hi Zak

             

            Thanks for the reply, I have just tried your suggestion of restarting Muse. As I have just got in to work it was the first time I had started Muse today and, like you said, it works fine. However, now that I think about it, I am not sure if I have the same problem at work and at home. I will monitor it today to see if it happens again, I know I certainly have the problem at home and I will try restarting Muse if it persists.

             

            I am on a Mac using OSX 10.9.4 at work and 10.10.1 at home.

             

            Kind Regards

            Jeremy

            • 3. Re: Web font selection issue in Muse?
              pnoypie Community Member

              are those self hosted fonts?

              • 4. Re: Web font selection issue in Muse?
                Hiero Community Member

                Hi

                 

                No they were added to Muse via Add Web Fonts. The 2 that were working OK this morning when I first opened Muse, but I know I have definitely had problems with recently are Cabin and Arvo. I haven’t used Muse yet today to see if problem persists.

                 

                Kind Regards

                Jeremy

                • 5. Re: Web font selection issue in Muse?
                  Hiero Community Member

                  Hi Zak

                   

                  Just a quick follow-up after checking this issue at home. I opened Muse and loaded several web fonts, some of which had various weights available. I was able to select these fonts and change the weights fine. However I left Muse open and returned several hours later and found that I was unable to select any of these fonts.

                   

                  So you workaround (turning Muse off and on again) certainly works but the bug is still there. FYI I am using the latest version of Muse on an iMac using Yosemite OSX. One thought, I have a screensaver set up on my home iMac, could this possibly cause this problem?

                   

                  I will continue to monitor Muse on my iMac at work running on OSX Maverick to see if I get the same problem. I don’t have a screen saver set-up on this iMac as it’s never left long enough for it to start up.

                   

                  This then may help determine if this is either an OSX Yosemite issue or a screen saver issue.

                   

                  Kind Regards

                  Jeremy

                  • 6. Re: Web font selection issue in Muse?
                    Hiero Community Member

                    Hi Zak

                     

                    I can now confirm that it isn’t just an OSX Yosemite issue as the problem has now shown up in Muse on my work iMac running OSX Maverick. I hope this helps you figure it out!

                     

                    Kind Regards

                    Jeremy