2 Replies Latest reply: Nov 24, 2014 9:08 AM by HariP RSS

    My Adobe acrobat X Pro does not respond after a minute I open up a pdf file

    HariP

      I recently have installed Adobe Master Suite CS6 Collection. My Adobe acrobat X Pro does not respond after a minute I open up a pdf file. This happens every time when open a new pdf file. My operating system is Windows 7 pro ( Lenovo-64 bits). Any suggestions would be appreciated !!

        • 1. Re: My Adobe acrobat X Pro does not respond after a minute I open up a pdf file
          Mylenium CommunityMVP

          Without more detailed system info and crash logs as well as details about your PDFs nobody can really tell you anything. Presumably it checks for some online stuff and freezes due to connection issues, but then again this could just as well be hardware acceleration crashing due to flaky graphics drivers as it could be a gigazillion other things like incompatible printers and whatnot. Impossible to tell with so little information at hand.

           

          Mylenium

          • 2. Re: My Adobe acrobat X Pro does not respond after a minute I open up a pdf file
            HariP Community Member

            Mylenium

            Thank you for the suggestions.

            I checked the WIndows log files. It reported the following error:

            ---------------

            The program Acrobat.exe version 10.1.1.33 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

            Process ID: 4770

            Start Time: 01d0079a09bba381

            Termination Time: 13

            Application Path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe

            Report Id: 4f145db6-7391-11e4-8fc1-005056c00001

            ------------------

             

            I ran for the memory diagnostics as it showed the error with video card error. My NVDIA graphics card is not working properly. Do you think that could be a problem?I am running on Windows 7 64 bit computer. It also complains about the incompatibility with 64 bits.

             

            Thank you.