Hi, V Jordan,
You didn't mention what version of RoboHelp?
This "screen refresh" (?) bug has been around at least since
RoboHelp X3. I get to see it a lot because out of a 3-day class
with 10 students in a training lab there are always one or two
reports of this problem. I have never been able to figure out the
cause. Often the students are following me along and doing the
exact same thing on the exact configured computers.
The only known solution is to reboot RoboHelp (not the OS).
To my knowledge in all these years there has been no loss of data,
it's simply a pain in the neck.
One interesting thing (maybe Rick will chime in) is that I
don't remember getting this since RoboHelp 6? I don't know if I've
just been lucky, or they finally squashed the bug.
BTW, Harvey - I could be wrong, but I "think" this is a
different bug than you mentioned. I think X4 had the Save glitch,
wherein you could indeed lose data. But I believe that one went
away in X5. The "ghost" topic pane that V Jordan mentions, was
certainly alive and well in X5.
Thanx for bringing it up. Though I have not encountered it,
the RoboHelp 7 beta team needs to be on the lookout for this.
John
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Newport, Oregon