2 Replies Latest reply: Nov 24, 2014 12:48 PM by Jeromie Clark RSS

    Flash Player Notification Panel Unresponsive

    Robert99 Community Member

      The flash player panel that pops up saying "This site is requesting permission to store...." does not respond to mouse clicks that "allow" or "deny" storage. Therefore the panel will not clear the screen and it freezes the website, rendering it un-usable. No amount of changes to settings or global settings will get the panel to remove itself. What to do?

        • 1. Re: Flash Player Notification Panel Unresponsive
          Ehcorn Community Member

          On my mac I went to global settings by right clicking the video and selecting global settings OR going into global settings in system preferences then denying (or allowing) the storage of data on the computer, then it wont ask anymore. This is the only fix I've been able to find so far.

          • 2. Re: Flash Player Notification Panel Unresponsive
            Jeromie Clark Employee Hosts

            One of the challenges with Flash Player is that we're running inside another application.  We need to know that you can both see the dialog (it's not obscured by something on top of it), and that the click that you sent is legitimate.  Sometimes on specific content at specific resolutions, we'll get false positives in the anti-clickjacking security logic.

             

            The best way to get around this is to just avoid the dialog entirely.  They're from a time before HTML5 tracking technologies and private browsing mode in the major browsers were introduced (which Flash Player honors).

             

            You can avoid the dialog entirely by going to Control Panel > Flash Player > Storage and setting Allow websites to save information on this computer.  When you want to view websites and don't want the data to persist, you can use Private Browsing Mode to do this.  Flash will save the data, so the content will work normally, but it stores it in a temporary location, which is destroyed at the end of your private browsing session.