5 Replies Latest reply: Nov 24, 2014 1:11 PM by Sarah_OTT RSS

    FM12 Imported Captivate 8 files, how do I get rid of the black border?

    Sarah_OTT Community Member

      Hello

       

      When I import swf files from Captivate 8 into FMkr 12 they have a black border all around them (around all four sides, a thin black line; not H/V black bars like you get with problems with video ratios), so the skin from the captivate file which is green has an unwanted black line around it. They are in an anchored frame that is the same size as the imported file. How do I get rid of that line please?

       

      Also any advice on sizing of Captivate files and also MP4 files would be very welcome. I've given up with trying to import mp4.... the sizing and resolution seems completely unrelated to the original size of the files, they come in as miniscule icons, the playbar does its own sweet thing and there seems no method of controlling it. I feel like I must be missing a whole set of dialogue boxes that ought to be there but don't seem to be....

       

      cheers

      Sarah

        • 1. Re: FM12 Imported Captivate 8 files, how do I get rid of the black border?
          Error7103 Community Member

          Is the black border on the anchoring frame, or on the swf content?

           

          If the anchoring frame, that's pretty each to fix. Select the frame anchor () in the text flow, and use the graphics toolbar to set the border pen to None.

           

          If it's not the anchoring frame, but with that frame selected, perform an Edit > Select All in Frame, and see if the graphics tool bar can control that border.

          • 2. Re: FM12 Imported Captivate 8 files, how do I get rid of the black border?
            Sarah_OTT Community Member

            Hi there

            Thank you for your response.
            I checked the swf in a separate swf viewer and no extra border shows up on that.Also if you click to view the swf inside Framemaker it shows up fine with no extra black.

            I've checked the border on the anchored frame and it doesn't appear to be that. On the image below I made the frame bigger and made it pink on the first version, so it was easy to see what was happening.The second one is with no border on the frame and with the swf shrinkwrapped in the frame. I can see that doesn't really properly shrinkwrap it though, so maybe it is a ratio thing? But even if I manually try and make the captivate swf exactly the same size as the black extra border, I still get the black frame, it doesn't go away or get hidden, it seems to appear on top, as you can see with the top and bottom lines.... On the third one I tried the Edit > Select All in Frame, (that's new to me, I've never spotted that before! thanks) I tried putting a red border around the swf using the graphics toolbar, but the black is still there too. But the black is inside the red... which I realise sort of points to it being a swf issue. It's just I can't replicate that outside of the pdf. So are there defaults in the pdf somewhere? The black only shows in the pdf (with save as pdf; if I print to pdf the animations don't work) I've never had any issues with static graphics and they've always defaulted to no borders.
            Am beginning to run out of things to try.......and going a little crazy. It has to be ratio/sizing?

             

            Border-issue.png

            Border-issue2.png

            • 3. Re: FM12 Imported Captivate 8 files, how do I get rid of the black border?
              Sarah_OTT Community Member

              Quick update. I tried publishing to html5 and there's no black border..., so... er, umn? Does that help narrow it down? Not FMkr, not Captivate? but the "save as pdf" process then? Help......

              Border-issue3.png

              • 4. Re: FM12 Imported Captivate 8 files, how do I get rid of the black border?
                Arnis Gubins CommunityMVP

                In Acrobat, under the Edit > Preferences > General..., look in the "3D & Multimedia" options. There is an option to set a bounding box under the Auto-Degrade options. Try turning this off.

                 

                Acrobat_multimedia_bounding_box.png

                • 5. Re: FM12 Imported Captivate 8 files, how do I get rid of the black border?
                  Sarah_OTT Community Member

                  Hi Arnis

                   

                  That sounded really good and I was sure it would work! But unfortunately it didn't.

                   

                  I have now found a setting that does turn it off, BUT you have to right click on the swf files individually to access this dialogue box (properties, edit swf, appearance, border width). I admit I don't know my way around Acrobat at all.... so does anyone know if there's a global equivalent for this???? Otherwise every time I republish I'd have to go thru and do this for each swf and there's going to be about 20 little animations in this doc as I'm effectively replacing many static images with animated ones. I gave up on using mp4s which had been my first choice as there appears to be no control over those in Fmkr.

                  Border-issue5.png