Updated to new flash player and now no sound (mac)

[carysjackson]

Just updated to new Flash Player and now I have no sound.  I am running flash player 15, on a mac that is running OS X 10.9.5 (13F34)

Please can you help?

[jeromiec83223024]

Does this happen on a specific site or sites, or do you have no sound anywhere on your computer (in which case, it's probably not Flash -- I'd check the volume controls on the keyboard and/or any speaker connections...)

[carysjackson]

Thanks Jeromie. It is when using you tube,me berthing else works fine

Sent from my iPad

[jeromiec83223024]

Do you get sound on something like http://www.homestarrunner.com/

Also, on Youtube, if you right-click the video, do you get "About Flash Player" or "About HTML5"?

[alevkoff]

Hi Jerome,

I am having the same problem. And yes, sound did play from the link you listed and from sites like Apple. Only Youtube is affected on both Firefox and Safari. I just upgraded Flash this morning. Thanks for your help. - Andy

[jeromiec83223024]

On the YouTube videos, if you right click, does it show About Flash Player, or About HTML5?

[alevkoff]

Adobe Flash Player.

[carysjackson]

Thanks Jeromie, in answer to your questions - yes the website plays sound and on youtube it come up as adobe

Best Wishes

Carys Jackson

www.activewoman.eu & www.theactiverider.com

[jeromiec83223024]

Okay, that's interesting.  Thanks for the clarification.

As a workaround, please try the following:

Launch a video

Right-Click and choose Settings

Click the left-most tab

Uncheck Enable Hardware Acceleration

Refresh the page

Hopefully that works as a temporary fix. 

To really fix the problem, I'm going to have to track down a comparable set of machines to see if we can reproduce it.   It would be very helpful if everyone affected could give me the model of your machine and the full version of Flash Player that you're using (15.0.0.223, etc).

The information from Apple > About This Mac > More Info would be ideal.

[alevkoff]

Unfortunately, deselecting hardware acceleration did not work. Still no sound.

[alevkoff]

15.0.0.223, MacBook Air 10.9.5.

[alevkoff]

Forgot to add:  1.7 GHz Intel Core i7, 8GB 1600 MHz DDR3, Intel HD Graphics 5000 1536MB. Hope that helps. I really need my sound back!

Thanks for working on this. In the meantime, Jerome, can we uninstall the latest Flash version and go back to an earlier version till you get this fixed? If so, could you tell us how to do that?

[jeromiec83223024]

We offer an Extended Support Release that trails the current version, but includes all of the security fixes.  If you're going to run an older version, that's the one that you'll want to use.

You'll need to uninstall the current version in order to move backwards:

Uninstall Flash Player | Mac OS

You can find the installer here:

http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_player_13_osx.d...

Also, I need a couple more details:

- Can you provide me with the generic model (i.e. Macbook AIR - Early 2004).  This will help me track down some candidate machines.

- Can you give me a direct link to a video or videos that demonstrate this problem?

[alevkoff]

The MacBook Air is "Mid 2013". Here are some links:  Interview de Peter O'Toole - YouTube. Sir Laurence Olivier : Great Acting 1966 Interview with Kenneth Tynan (1/5) - YouTube

[jeromiec83223024]

Did moving back to Flash Player 13 fix it for you?

[jeromiec83223024]

FYI, I've filed the following bug on your behalf:

https://bugbase.adobe.com/index.cfm?event=bug&id=3855185

[alevkoff]

To tell the truth, I haven't had time to try. I'll let you know.

[alevkoff]

Well, this is not good news. Still have the same problem with version 13. But I did not start experiencing the problem till I installed the new version, so now I don't know if it's Flash or something local.

[jeromiec83223024]

I'm not aware of anyone else complaining about it, and most of Adobe uses Mac as their primary machine.  I usually get an earful when anything breaks on Mac, and I'm not seeing the wave of complaints in the forums that I would expect to see if this were a widespread issue.  People need their Hulu and HBO GO. 

There's a slim chance that we might have broken something, but we haven't been doing a lot of work in that area.  It seems unlikely to me, but it's worth it to me to have someone track down the right machine and double-check.

[carysjackson]

For me it is just you tube, which I use a lot.  It was absolutely fine until I updated the latest version.  How dod i go back to 13, as I only updated as it wouldn't let me play any youtube videos in the older version, so just clicked upgrade.  Surely if i go back to where I was, it won't let me play them again - it will say flash plugin out of date.

Thanks for you help

[alevkoff]

I tried rolling back to 13, but Youtube videos still have no sound.

[ADOBE_MESSED_UP]

My YouTube is also totally silent. As of today. Yesterday it was fine.

Adobe, you are so into being on the edge of tomorrow you are cutting out everyone else who HAS to use your products.

I have 10.6.8, MacBook Pro.

All other videos work just fine, thank you.

It is nothing on my end.

I don't need to 'double check' anything, thank you.

Your update will not play on my older version of Safari, which I was very happy using. Now it won't play on Chrome, which is up to date.

What next, terminal shell?

[jeromiec83223024]

Is it just Youtube?  Do you get silent video on sites like Hulu or CNN?

We haven't changed anything in the last day.  Does a reboot help?

[ADOBE_MESSED_UP]

It is just YouTube.

CNN works fine, Hulu is fine, rebooted, did everything.

Also, FYI, In Safari 5.1.10, which is Snow Leopard and still supported by Apple, YouTube no longer will launch. At all. It says Safari is not supported in that version, so I can no longer watch YouTube in Safari - and please don't tell me to update my OS, I have reasons for keeping this install.

I just played YouTube Videos on my iPad , so its not my internet connection that is the problem. It is this version of Chrome.

I read somewhere that someone's new install of Flash gave a default setting on sound as "off".

I checked my sound in System Preferences, its fine as well.

[alevkoff]

Now that we know it's not just me, Jerome, any clue as to how long it will take to address this problem? I depend on Youtube videos for my work, so as of this moment, I am stuck.