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1. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
DawleyWeb Oct 14, 2014 9:42 AM (in response to UIASCBIAHSBC)I am attempting to evaluate PS for purchase and I too have this same exact problem.
The application is crashing upon startup and reporting:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 15.2.0.236
Application Timestamp: 542531ba
Fault Module Name: PlugPlugOwl.dll
Fault Module Version: 5.2.0.46
Fault Module Timestamp: 5418cc00
Exception Code: c0000005
Exception Offset: 00000000001752c3
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: cd7e
Additional Information 2: cd7e6ce53aec2fe0525284013ac8d6d3
Additional Information 3: 968c
Additional Information 4: 968cedfffd364a3323f615fb791696a6
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2. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
dutch_dan Oct 16, 2014 7:33 AM (in response to DawleyWeb)Hi,
I was having the same problem, got them to remote access the pc for hours and they couldn't find the answer then and were meant to phone back today, so far nothing.
Decided to have another look myself and it is now solved, I did it like this:
- on your pc got to adobe photoshop cc 2014 folder ( normally in the program files).
- find PlugPlugOwl.dll and rename it old_PlugPlugOwl.dll
- go to PlugPlugOwl.dll : Free .DLL download. - DLLme.com and download the dll
- copy this dll into the adobe photoshop cc 2014 folder.
- start photoshop.
This worked for me.
(the .dll file from the website is slightly smaller than the .dll creative cloud installed in the lastest update....)
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3. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
cmayb Oct 16, 2014 1:34 PM (in response to dutch_dan)YES! This worked for me too. Thank you --
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4. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
UIASCBIAHSBC Oct 17, 2014 12:59 AM (in response to UIASCBIAHSBC)Wow great! This worked great for me too!
Thank you dutch_dan!
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5. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
tecno_byte Oct 28, 2014 4:33 PM (in response to UIASCBIAHSBC)Hi guys. I have bad news for you.
I discover that replacing the file, fixes the problem, but, a new problem comes: replacing PlugPlugOwl for the one downloaded from the web, results in Photoshop CC 2014 not recognizing any extension.
My installed extensions dissapeared form Photoshop (in did, Extensions menu is greyed-out).
After going back to the original PlugPlugOwl file, the extensions appeared again. But now, Photoshop crashes!
Do you know how to report this bug?
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6. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
tecno_byte Oct 28, 2014 4:43 PM (in response to UIASCBIAHSBC)Hi guys. I have bad news for you.
I discover that replacing the file, fixes the problem, but, a new problem comes: replacing PlugPlugOwl for the one downloaded from the web, results in Photoshop CC 2014 not recognizing any extension.
My installed extensions dissapeared form Photoshop (in did, Extensions menu is greyed-out).
After going back to the original PlugPlugOwl file, the extensions appeared again. But now, Photoshop crashes!
Do you know how to report this bug?
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7. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
SG... Oct 29, 2014 11:33 AM (in response to tecno_byte)Hi,
Are you still running into this problem with the recent 15.2.1 update? (Photoshop 2014.2.1 Update Now Available)
The version of the older DLL will indeed cause extension issues.
regards,
steve
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8. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
tecno_byte Oct 29, 2014 11:56 AM (in response to SG...)Hi Steve;
Yes, the crash problem is still here. It's very annoying, becasue I lost my work from time to time. The crash happens when creating a new document. Once I press OK, the new document appears and BUM! Adobe Photoshop crashes.
I'd read that extension could be a problem. So I close an extension (that's resting at the right pane) to see what happens.
Please let me know if a extension could be the problem.
Regards,
Dave.
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9. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
SG... Oct 29, 2014 12:05 PM (in response to tecno_byte)Hi Dave,
I'll take a look at the extension to see if I can reproduce the crashing with it installed. What OS are you using?
regards,
steve
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10. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
tecno_byte Oct 29, 2014 12:08 PM (in response to SG...)The extension is Flat Icon, you can download it here: Free vector icons - SVG, PSD, PNG, EPS & Icon Font - Thousands of Free Icons
My OS is Windows Pro 8.1 64 bits
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11. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
tecno_byte Oct 29, 2014 12:22 PM (in response to SG...)The extension is Flat Icon, you can download it here: flaticon (dot com)
My OS is Windows Pro 8.1 64 bits
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12. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
SG... Oct 29, 2014 3:31 PM (in response to tecno_byte)Hi,
I didn't see any crashing with that extension using Win8.1 64bit.
Have you had any problems with the Welcome screen?
regards,
steve
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13. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
tecno_byte Oct 29, 2014 8:02 PM (in response to SG...)Hi, thanks for your reply.
I send you a GIF, it's an screen capture for you to see the crash.
When I was trying to capture the crash, I realised that the crash problem 'gone'. I tried to capture the crash, while Photoshop opened in a fixed size window. After that, I realise that the crash only occurs when Photoshop main window it's maximized. I tried disabling the extension, but the crash problem it's still here. Please the this screen recording (GIF)
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14. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
tecno_byte Oct 29, 2014 8:06 PM (in response to tecno_byte)This crash it not new; it started happen after I updated Photoshop from v2014.0 to v2014.1 (Original Ph 2014 works just fine)
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15. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
tecno_byte Oct 31, 2014 6:16 AM (in response to SG...)Hi Steve. Any news on this problem? Eventually, I will have to replace PlugPlugOwl.dll so Photoshop will not crash anymore, but I'm afraid I will lost the posibility of using extensions... The crash behavior is very annoying.
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16. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
tecno_byte Oct 31, 2014 6:28 AM (in response to dutch_dan)Hi dutch_dan
Please let me know if there's a new version of PlugPlugOwl.dll, because the one that you recommend fixes the crashes, but it disable the using of Extensions in Photoshop.
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17. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
tecno_byte Oct 31, 2014 6:30 AM (in response to cmayb)Please let me know if there's a new version of PlugPlugOwl.dll, because the one that you recommend fixes the crashes, but it disable the using of Extensions in Photoshop.
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18. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
tecno_byte Oct 31, 2014 6:30 AM (in response to UIASCBIAHSBC)PlugPlugOwl.dll, in did fixes the crashes, but it disable the using of Extensions in Photoshop.
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19. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
dutch_dan Oct 31, 2014 7:43 AM (in response to tecno_byte)Hi,
I just found that file on the internet, no idea if there is a new version.. Sorry!
Dan.
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20. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
tecno_byte Oct 31, 2014 11:02 AM (in response to dutch_dan)But after replacing the .dll file, are you able to use Extensions in Photoshop?
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21. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
SG... Oct 31, 2014 11:04 AM (in response to tecno_byte)Hi Dave,
I don't have any useful information for you yet, sorry. It is interesting that you noticed this started with 2014.1. I have to check on the versions for 2014.0, 2014.1, and 2014.2. There may be something happening with the non-English OS environment as well.
The version of the DLL in the links above is for 2014.0.
regards,
steve
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22. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
tecno_byte Oct 31, 2014 11:11 AM (in response to SG...)Hi Steve; I understand.
I have never experience this kind of crash in Photoshop, it's very strange. I have a powerful PC, with high specs (SSD, 4 GB RAM, 1GB Video, etc), and never had this crashes in Photoshop CC 2014.0, or CC or CS6. I hope a fix will come soon.
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23. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
tecno_byte Nov 4, 2014 6:17 AM (in response to SG...)Hi Steve;
Can you post the most recent version of PlugPlugOwl.dll, so I can try to replace it, to see if the crash happens?
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24. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
SG... Nov 4, 2014 9:14 AM (in response to tecno_byte)Hi,
I send you a direct message and we can go from there.
regards,
steve
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25. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
nellyblaya@wanadoo.fr Nov 8, 2014 8:36 AM (in response to UIASCBIAHSBC)same probleme here with W7 64 bits
photoshop 15.2.1 32 bits work fine
photoshop 15.2.1 64 bits crash on the openning, just after biblio sync
Where is Adobe ?
Need help
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26. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
drwho42x Nov 14, 2014 8:34 AM (in response to SG...)Same issue - 5.2.052 clearly has issues
5.0.074 seems to work...
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27. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
SG... Nov 14, 2014 8:58 AM (in response to drwho42x)Hi,
Have either of you disabled the Welcome screen by moving/deleting/renaming the panel extension? If so then you'll need to put it back in place. To set it so it doesn't show, you can run a script that does so for you. More info and the script can be found here: http://helpx.adobe.com/photoshop/kb/troubleshoot-welcome-screen-photoshop.html
regards,
steve
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28. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
nellyblaya@wanadoo.fr Nov 14, 2014 11:41 PM (in response to SG...)The problem is the same after applying this solution. -
29. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
SIXEIGHTSTUDIOS Nov 15, 2014 11:19 PM (in response to UIASCBIAHSBC)I am seeing this problem all over the web what the heck am I paying for if the Adobe techs cannot fix or even address this issue!?
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 15.2.1.257
Application Timestamp: 543dbc5e
Fault Module Name: Photoshop.exe
Fault Module Version: 15.2.1.257
Fault Module Timestamp: 543dbc5e
Exception Code: c0000005
Exception Offset: 0000000001aeb684
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: a989
Additional Information 2: a9898f365a1bd5708a7d7c3273a506f1
Additional Information 3: 8c72
Additional Information 4: 8c725236f2f462def29067b47f6238f0
I have tried numerous fixes to no avail this sux!
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30. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
Hotcheese Nov 16, 2014 8:31 AM (in response to UIASCBIAHSBC)Hey Guys I am having the exact same problem, I only just got Photoshop off my friend who didn't use it anymore and I tried to open a new project and it crashed. Sure enough the fix dutch_dan supplied worked but what am I missing out on without extensions? Also any news on a fix for this problem?
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31. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
nellyblaya@wanadoo.fr Nov 16, 2014 10:21 PM (in response to UIASCBIAHSBC)I spoke with Adobe Support.
They tell me that my graphics card is not compatible with the latest update to Photoshop.
I'll change, I know more within 2 days. -
32. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
nellyblaya@wanadoo.fr Nov 19, 2014 10:23 PM (in response to UIASCBIAHSBC)Hello, I just changed my graphics card and everything is back in order. Photoshop 2014 64bits work properly.
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34. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
malchys Nov 26, 2014 2:47 PM (in response to UIASCBIAHSBC)It's same on my machine... I have Nvidia GTX 770 - which is not an old card at all...
Is there any workaround available for those who don't have any older version but they are still paying subscription for something which is not working?
Description:
Faulting application name: Photoshop.exe, version: 15.2.1.257, time stamp: 0x543dbc5e
Faulting module name: PlugPlugOwl.dll, version: 5.2.0.52, time stamp: 0x5436b732
Exception code: 0xc0000005
Fault offset: 0x00000000001652ff
Faulting process id: 0x1510
Faulting application start time: 0x01d009c9b1f3c051
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\PlugPlugOwl.dll
Report Id: f57bf861-75bc-11e4-827f-bcee7b7849cc
Faulting package full name:
Faulting package-relative application ID:
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35. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
SG... Nov 26, 2014 3:23 PM (in response to malchys)Hi,
The faulting module here is not related to the video card. When are you running into this crash, on creating a new document? Are you seeing the Welcome screen at launch?
regards,
steve
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36. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
malchys Nov 26, 2014 10:05 PM (in response to SG...)Hey Steve, Yes the Welcome screen is displayed then the UI loads for few seconds (it's responding) and then it crashes. It does not matter if I just open PS (no document) or with the photo.
P.S.: Reinstallation won't hepl.
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37. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
kokatozz Dec 1, 2014 6:36 PM (in response to UIASCBIAHSBC)to those who crash at creating "New" file, try this...
it seems the problem is not on the graphic card but in photoshop welcome screen
Turn off the Welcome Screen
If none of the above steps solves your issue, run the below script to turn off the Welcome Screen. You can turn it back on by choosing Help > Welcome from within Photoshop.
- Exit Photoshop.
- Download the EnableDisableHello.jsx.zip file below. Remember the downloaded location.
- Double-click the downloaded file to decompress it. On Windows, choose to extract all files. The decompressed script is named EnableDisableHello.jsx. Remember the location of the decompressed file.
- Open Photoshop by dragging the downloaded EnableDisableHello.jsx file onto the Photoshop shortcut or alias, or the Photoshop executable or application file.
- After Photoshop opens, a Script Alert notifies you that Hello will not appear the next time you launch Photoshop. Click OK.
The Welcome Screen will not display until you reinstall Photoshop or you turn it on via the Help menu.
Disable Welcome Screen script
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38. Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll?
not_an_adobe_person Dec 6, 2014 8:20 AM (in response to UIASCBIAHSBC)It is the Libraries section of Photoshop. I was experiencing the same problem and was able to resolve by immediately minimizing the libraries toolbar in Photoshop.




