1 Reply Latest reply: Nov 27, 2014 3:20 AM by sam.am RSS

    DestinationUnreachable when trying to install InDesign

    FedUpWithAdobeAcrobat Community Member

      Trying to update InDesign from the Create Cloud manager. It keeps failing at 50%. If I click the "Learn More", the dialog says "Update fIled. Unable to extract the downloaded files"

       

      I found the log and below is the significant portion of it. Note the "DestinationUnreachable" message.

       

       

      I've disabled all firewalls, etc but that made no difference. Also, all the other updates came down and installed with no problem. I have plenty of diskspace too.

       

      Anyone have any idea --- could not find a way to contact Adobe directly (but that's a whole different issue)

       

       

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      20141127-054210.394: ACCController::signedIn completed user xxx.yyy@purchase.edu

      20141127-054210.394: ACCController::disableSync sync is already disabled

      20141127-054210.396: Info: [livetype] onTextReceived cosy.fonts.UpdatePreferencesRequest

      20141127-054210.397: Info: [livetype]  sendText accc.fonts.UpdatePreferencesResponse (success)

      20141127-054210.398: Info: [livetype] syncStatus: OFF

      20141127-054210.404: Info: [livetype] onTextReceived cosy.fonts.GetConfigParamResponse

      20141127-054251.358: Error: [DesignLibraryPlugin] [DesignLibraryMessageHook.cpp:onErrorReceived:116] MsgType is "DestinationUnreachable", errorInfo is "<fault><endPoint><endPointId>64091.1417084267</endPointId><appId>ACCC</appId><appVersion >1.8.0</appVersion></endPoint></fault>"!

      20141127-054336.363: Error: [DesignLibraryPlugin] [DesignLibraryMessageHook.cpp:onErrorReceived:116] MsgType is "DestinationUnreachable", errorInfo is "<fault><endPoint><endPointId>65488.1417084835</endPointId><appId>ACCC</appId><appVersion >1.8.0</appVersion></endPoint></fault>"!

      20141127-055840.490: ACCController::doInjectFinderExt: injectExt = 1

      20141127-055840.490: ACCController::doInjectFinderExt: appIdentifier: cx.c3.theunarchiver

      20141127-055840.491: ACCController::doInjectFinderExt: app identifier: cx.c3.theunarchiver not equal to com.apple.finder

      20141127-055845.310: MControllerDelegate::shutdownRequest