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1. Re: Bookmarks and crashing
SatyadevGupta Nov 29, 2014 11:50 AM (in response to engineerj)Thanks for reporting the issue.
We would like to get more information about the crash that you are observing. Can you perform these steps so that we get more information about it:
- From Google market place, please download an application that displays the device logs. Some of the free apps available :
- Repeat the steps to reproduce crash.
- Share the logs that have been obtained by the above apps with us along with the device and OS version details
- It would be great if you can also share any of the problematic document with us.
Please share the above information to satgupta@adobe.com
This information would greatly help us in ascertaining the reason for the crash on your device.
Thanks,
Adobe Reader Team
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2. Re: Bookmarks and crashing
engineerj Nov 30, 2014 4:54 AM (in response to SatyadevGupta)Thanks.
A log file has been attached. The Adobe reader crashed 3 times. I tried
using exisiting bookmark in a file. crash.Then tried opening another pdf
file. goto bookmarks, crash again. then added a bookmark in yet another
document. fine, goto bookmark, crash.
logcat_and_device_info.zip
<https://docs.google.com/file/d/0B99qnFsqpVMmR0NqczhWYkI1YTg/edit?usp=drive_web>
Waiting for a solution.
On Sun, Nov 30, 2014 at 12:51 AM, SatyadevGupta <forums_noreply@adobe.com>
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3. Re: Bookmarks and crashing
SatyadevGupta Nov 30, 2014 9:40 PM (in response to engineerj)Thanks for sharing the logs.
We are investigating the issue at our end and will keep you updated on the progress.
Thanks,
Adobe Reader Team


